Heaven Harrison
The Bronx,NY
Summary
Versatile healthcare customer service professional adept at enhancing patient experiences through effective communication and insurance support. Combines expertise in appointment management with a strong commitment to regulatory compliance. Proven ability to handle high-stress situations while fostering collaborative relationships among patients, providers, and staff.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Professional Physical Therapy & Sports Medicine
Scarsdale, New York
10.2025 - Current
- Coordinated patient scheduling and managed appointment reminder follow-up to enhance patient attendance.
- Assisted patients with insurance checks and benefit reviews.
- Collaborated with nursing staff to address patient care needs and ensure alignment with insurance coverage.
- Communicated with patients, doctors, and staff while reviewing medical charts and supporting strong interaction.
- Supported patients in understanding their healthcare options. and healthcare providers communicate each day.
- Fostered positive environment for patients, family members, and staff by delivering quality customer service.
- Maintained regulatory compliance and professionalism across patient service.
- Completed patient registration and entered information to meet provider, facility, and legal requirements.
Healthcare Customer Service Representative
Almond Home Inc
10.2022 - 02.2025
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and company.
- Managed high-stress situations, demonstrating professionalism while resolving disputes and conflicts to enhance customer experience.
- Responded to customer requests for products, services, and company information.
- Maintained accurate records of customer interactions, ensuring thorough documentation to support service improvements.
- Met customer call guidelines for service levels, handle time and productivity.
Precertification Specialist
Ridgewood Bushwick Senior Center
01.2021 - 06.2022
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Facilitated effective communication by handling incoming calls from healthcare providers and patients.
- Conducted follow-ups on insurance authorizations, ensuring timely processing of patient requests.
Medical Biller and Coder
Manhattan Management
06.2016 - 09.2016
- Coded and billed medical claims for hospital and nursing facilities, ensuring accuracy and compliance with regulations.
- Reviewed patient charts to understand health histories, diagnoses, and treatments, supporting accurate coding and billing.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Audited patient files and researched procedures and diagnostic codes to process insurance company denials, facilitating proper reimbursement.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
Education
High School Diploma -
Saint Barnabas High School
Yonkers, NY06-2018
Bachelor of Arts - Dance
The American Musical And Dramatic Academy
Los Angeles, CASkills
- Insurance processing and documentation accuracy
- Patient scheduling and appointment management
- Compliance with regulations and HIPAA adherence
- Effective communication skills
- Customer service excellence
- Patient advocacy and collaborative teamwork
- Adaptability in care
- ICD-9, ICD-10 and ASC coding experience
References
Almond Home Inc.
424-468-3669
RidgeWood Bushwick Senior Center
914-708-0933
Other References
424-230-1798
929-213-5263
Timeline
Patient Care Coordinator
Professional Physical Therapy & Sports Medicine
10.2025 - Current
Healthcare Customer Service Representative
Almond Home Inc
10.2022 - 02.2025
Precertification Specialist
Ridgewood Bushwick Senior Center
01.2021 - 06.2022
Medical Biller and Coder
Manhattan Management
06.2016 - 09.2016
High School Diploma -
Saint Barnabas High School
Bachelor of Arts - Dance
The American Musical And Dramatic Academy