Heaven Holst
Kingwood,TX
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Favor Delivery. Successfully navigated complex delivery routes, enhancing order accuracy and efficiency. Recognized for effective multitasking and relationship building, consistently achieving high customer satisfaction ratings while adapting to fast-paced environments. Demonstrated ability to efficiently manage logistics and support team operations. Proven track record in maintaining high performance under pressure and adapting to fast-paced environments.
Professional, experienced individual prepared for this fast-paced role.
Expertise in time management, organization, and multitasking to ensure timely, accurate completion of tasks.
Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Reliable and adaptable, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Runner
Favor Delivery
Houston, TX
01.2026 - Current
- Delivered orders efficiently, ensuring timely and accurate service to customers.
- Navigated local areas effectively to optimize delivery routes and reduce wait times.
- Communicated clearly with customers and restaurant partners to resolve issues promptly.
- Maintained high standards of professionalism while representing the company during deliveries.
- Adapted quickly to changing conditions, demonstrating flexibility in fast-paced environments.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Dasher
DoorDash
Houston, TX
04.2024 - 01.2026
- Delivered food orders efficiently, ensuring timely and accurate service to customers.
- Navigated routes effectively using mobile app for optimized delivery times.
- Communicated with customers to confirm order details and address inquiries.
- Managed multiple deliveries concurrently while maintaining high service standards.
- Provided feedback on app functionality, contributing to enhancements in user experience.
- Adhered to safety protocols while managing food transport and delivery procedures.
- Adapted quickly to changing schedules and customer demands, maintaining flexibility in operations.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
Sales Manager
Glass Art Inc. LLC
Channelview, TX
02.2022 - 02.2024
- Monitored sales performance metrics, providing actionable insights to improve team efficiency and drive results.
- Established strong relationships with key clients, resulting in increased customer loyalty and repeat business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Nutritional Coach
Energy Up Nutrition
Crosby, TX
08.2021 - 02.2022
- Developed personalized nutrition plans based on client goals and dietary preferences.
- Conducted one-on-one coaching sessions to enhance client understanding of nutritional principles.
- Collaborated with clients to track progress and adjust plans for optimal results.
- Educated clients on meal preparation techniques and healthy eating habits.
- Provided ongoing support through regular follow-ups to ensure adherence to nutrition plans.
- Maintained up-to-date knowledge of industry trends and research, ensuring the most current and accurate information was provided to clients.
Daycare Teacher
Crosby Christian Academy
Crosby, TX
09.2020 - 07.2021
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe and nurturing environment, promoting emotional and social development among students.
- Engaged children in interactive activities, supporting cognitive development through play-based learning.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Maintained cleanliness and organization of classroom materials, ensuring a conducive learning atmosphere.
- Monitored student behavior, applying positive reinforcement strategies to encourage desirable actions.
- Assisted in training new staff members on classroom management techniques and educational practices.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Education
High School Diploma -
Crosby High School
Crosby05.2020
Skills
- Customer service
- Efficient pacing
- Heavy lifting
- Administrative tasks
- General maintenance
- Emergency response
- Flexibility improvement
- Order accuracy
- Quick learner
- Teamwork and collaboration
- Cleaning and sanitizing
- Effective multitasking
- Strong work ethic
- Hospitality service expertise
- Time management
- Cash handling
- Supply restocking
- Problem-solving
- Safety awareness
- Training and mentoring
- Relationship building
- Foodservice
- Food delivery
- Flexible schedule
Timeline
Runner
Favor Delivery
01.2026 - Current
Dasher
DoorDash
04.2024 - 01.2026
Sales Manager
Glass Art Inc. LLC
02.2022 - 02.2024
Nutritional Coach
Energy Up Nutrition
08.2021 - 02.2022
Daycare Teacher
Crosby Christian Academy
09.2020 - 07.2021
High School Diploma -
Crosby High School