Dedicated customer service representative skilled in data entry, active listening, and critical thinking. Excels in high-volume call center operations, ensuring customer satisfaction and efficient service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
WFH
05.2025 - 05.2026
Assisted customers in resolving inquiries and issues via phone, email, and chat.
Provided product information and guidance to enhance customer satisfaction.
Documented customer interactions accurately in CRM system for future reference.
Collaborated with team members to improve service delivery processes.
Customer Service Representative
Solis Mammography
Fort Worth, TX
01.2024 - 05.2025
Managed high-volume call traffic while maintaining quality communication standards.
Adapted quickly to new software tools and updates to support customer needs.
Identified recurring customer concerns and suggested improvements to management.
Engaged in continuous training programs to enhance product knowledge and service skills.
Coordinated appointment schedules to optimize daily operations and enhance client service.
Managed incoming calls and inquiries, ensuring accurate information delivery to clients.