Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Houston

Fort Worth

Summary

Dedicated customer service representative skilled in data entry, active listening, and critical thinking. Excels in high-volume call center operations, ensuring customer satisfaction and efficient service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
WFH
05.2025 - 05.2026
  • Assisted customers in resolving inquiries and issues via phone, email, and chat.
  • Provided product information and guidance to enhance customer satisfaction.
  • Documented customer interactions accurately in CRM system for future reference.
  • Collaborated with team members to improve service delivery processes.

Customer Service Representative

Solis Mammography
Fort Worth, TX
01.2024 - 05.2025
  • Managed high-volume call traffic while maintaining quality communication standards.
  • Adapted quickly to new software tools and updates to support customer needs.
  • Identified recurring customer concerns and suggested improvements to management.
  • Engaged in continuous training programs to enhance product knowledge and service skills.
  • Coordinated appointment schedules to optimize daily operations and enhance client service.
  • Managed incoming calls and inquiries, ensuring accurate information delivery to clients.

Education

High School Diploma -

South Hills High School
Fort Worth, TX
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Microsoft Excel
  • Call center operations
  • Scheduling
  • Microsoft outlook

Timeline

Customer Service Representative

Teleperformance USA
05.2025 - 05.2026

Customer Service Representative

Solis Mammography
01.2024 - 05.2025

High School Diploma -

South Hills High School