Heaven Kewley
McKinney,TX
Summary
Detail-oriented and highly organized Remote Administrative & Customer Support Professional with 5+ years of experience supporting teams, managing customer communications, and maintaining accurate records in fast-paced remote environments. Proven ability to work independently, manage multiple priorities, and deliver high-quality results while meeting deadlines. Adept with remote collaboration tools, customer service platforms, and data management systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Administrative Assistant
BrightPath Solutions
Remote
03.2022 - Current
- Provided administrative support to a fully remote team of 20+ staff members
- Managed calendars, scheduled meetings, and coordinated virtual appointments
- Handled professional email correspondence with clients and internal stakeholders
- Maintained digital filing systems ensuring accuracy and confidentiality
- Prepared reports, spreadsheets, and documentation using Google Workspace
- Improved workflow efficiency by streamlining scheduling and document organization
Customer Support Specialist (Remote)
NorthStar Services
Remote
01.2020 - 02.2022
- Delivered high-quality customer support via email, chat, and phone
- Resolved customer inquiries while maintaining a 95% satisfaction rating
- Documented interactions and updates accurately within CRM systems
- Assisted customers with account management, troubleshooting, and follow-ups
- Collaborated with remote team members to resolve escalated issues
Education
Associate of Applied Science -
Dallas Coummuity College
Dallas TxSkills
- Remote Administrative Support
- Customer Service & Client Relations
- Email & Calendar Management
- Data Entry & Record Maintenance
- CRM Systems (Zendesk, HubSpot)
- Google Workspace & Microsoft Office
- Zoom, Slack, Teams Communication
- Time Management & Multitasking
- Problem Solving & Attention to Detail
- Confidential Information Handling
Certification
- Remote Work & Virtual Collaboration Certification
- Customer Service Excellence Training
- Google Workspace Productivity Certificate
Additional Information
- Reliable high-speed internet and dedicated home office
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently
- Comfortable across multiple time zones
Timeline
Remote Administrative Assistant
BrightPath Solutions
03.2022 - Current
Customer Support Specialist (Remote)
NorthStar Services
01.2020 - 02.2022
Associate of Applied Science -
Dallas Coummuity College