Heaven Luna
San Diego,CA
Summary
Professional Bartender with knowledge of spirits. Friendly with a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Bartender and Server
Chilis
11.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and prompt order fulfillment.
- Memorized food and drink menu, as well as all allergens it may contain.
- Managed 10-12 tables while maintaining customer satisfaction.
- Made sure beverages came out in a timely manner in a high volume restaurant.
- Developed and maintained positive relationships with regular patrons, fostering loyalty and repeat business.
Bartender Shift Manager
Bobs Classic
11.2021 - 06.2023
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Barista Shift Lead
Blue Bottle Coffee Inc.
02.2020 - 07.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and excellent customer service.
- Arranged merchandise and built eye-catching displays to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Delegated work to staff, setting priorities and goals.
Sales Associate Specialist
Jeep LA
08.2019 - 02.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Built an online store for customers.
- Learned how to master the GlowForge.
- Adhered to company initiatives and achieved established goals.
- Implemented promotional strategies to increase foot traffic and drive sale.
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06-2018
Associate of Science - Arts and Sciences
Wenatchee Valley College
Wenatchee, WA06-2018
Skills
- Safe Food Handling
- Customer service
- Multi-tasking
- Physical Strength and Stamina
- Relationship Building
- Clear Communication
- Fast learner
- Teamwork and collaboration
- Friendly and outgoing
- Problem-solving abilities
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
Personal Reference: Franne Cumpas
Relationship to me: Former Volunteer Leader
Email: frannekrishna@gmail.com
Cell: (818) 288-5541
Work Reference: Tyler Williams
Relationship to me: Former Manager
Email: Willitj88@gmail.com
Cell: (509) 881-1563
Timeline
Bartender and Server
Chilis
11.2023 - Current
Bartender Shift Manager
Bobs Classic
11.2021 - 06.2023
Barista Shift Lead
Blue Bottle Coffee Inc.
02.2020 - 07.2021
Sales Associate Specialist
Jeep LA
08.2019 - 02.2020
Associate of Science - Arts and Sciences
Wenatchee Valley College
High School Diploma -
Wenatchee High School