Heaven McCoy
Aurora,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
7
7
years of professional experience
Work History
DCFS Family Finding Specialist
Youth Service Bureau Of Illinois Valley
01.2024 - Current
- Worked effectively in fast-paced environments.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Learned all required tasks quickly to maximize performance.
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
Youth Counselor
Kane County Juvenile Justice Center
09.2023 - 01.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
Administrative Assistant to the Director
Changing Children's Worlds Foundation
05.2017 - 01.2024
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Mental Health Professional Assistant Manager
Association For Individual Development
11.2022 - 09.2023
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
Transitional Housing Assistant Manager
Hesed House
11.2021 - 11.2022
- Provided exceptional customer service to prospective tenants during property tours and application processes.
- Ensured compliance with local housing regulations and guidelines through regular inspections and reporting.
- Facilitated conflict resolution between tenants when necessary, promoting a harmonious living environment.
- Supported lease negotiation processes, actively participating in tenant move-in/move-out procedures to ensure smooth transitions.
- Maintained accurate records of client data for reporting purposes and program evaluation.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
Education
Master of Science - Social Work
Aurora University
Aurora, IL08.2025
Master of Public Administration -
Aurora University
Aurora, IL08.2025
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, IL12.2022
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft Suite
- Emergency Response
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Written Communication
- Data Entry Competence
Timeline
DCFS Family Finding Specialist
Youth Service Bureau Of Illinois Valley
01.2024 - Current
Youth Counselor
Kane County Juvenile Justice Center
09.2023 - 01.2024
Mental Health Professional Assistant Manager
Association For Individual Development
11.2022 - 09.2023
Transitional Housing Assistant Manager
Hesed House
11.2021 - 11.2022
Administrative Assistant to the Director
Changing Children's Worlds Foundation
05.2017 - 01.2024
Master of Science - Social Work
Aurora University
Master of Public Administration -
Aurora University
Bachelor of Science - Psychology
Northern Illinois University
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