Heaven McKinney
Conway
Summary
Management professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Executive Assistant
Scott Business Consulting Solutions
Conway, AR
01.2024 - Current
- Coordinated executive schedules and prioritized meetings to enhance time management.
- Managed communication between executives and clients, ensuring timely responses and streamlined workflows.
- Prepared detailed reports and presentations using Microsoft Office Suite to support business decisions.
- Organized corporate events and meetings, optimizing logistics for improved attendee experience.
- Maintained confidential files and records, ensuring compliance with company policies and regulations.
- Developed process improvements for administrative tasks, increasing overall efficiency within the office.
- Trained new administrative staff on office protocols and software tools to ensure seamless integration into the team.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Buyer Intern
Central Maloney Inc.
Pine Bluff, AR
09.2025 - 12.2025
- Assisted in sourcing and evaluating suppliers to optimize purchasing decisions.
- Coordinated order placements, ensuring timely delivery of materials and supplies.
- Supported inventory management by tracking stock levels and identifying discrepancies.
- Analyzed market trends to identify potential cost-saving opportunities in procurement.
- Collaborated with cross-functional teams to streamline purchasing processes and enhance efficiency.
- Developed product knowledge to effectively communicate specifications and requirements to vendors.
- Maintained accurate records of purchases, vendor communications, and pricing agreements.
- Streamlined procurement processes for increased efficiency and cost savings.
- Processed daily critical back-order reports and updated purchase and customer orders for specificity.
- Developed strong working relationships with internal stakeholders, fostering open communication channels for streamlined purchasing activities.
Owner/Operator
The Grind Coffee Bistro
Little Rock, Ar
01.2015 - 12.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
Restaurant Manager
The Terrace Mediterranean Kitchen
Little Rock, Ar
03.2013 - 06.2018
- Oversaw daily restaurant operations, ensuring exceptional service and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed and maintained relationships with suppliers, negotiating favorable terms for quality ingredients.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Salon Owner/Operator
B' Touched By Heaven
Sherwood, AR
05.1999 - 03.2018
- Oversaw daily salon operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling and training programs to enhance team performance.
- Developed marketing strategies to increase client engagement and retention.
- Implemented inventory management processes to optimize product usage and reduce waste.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
Education
BBA - International Business Management
University of Arkansas At Little Rock
Little Rock, AR12-2025
Associate of Science -
Pulaski Technical College
North Little Rock, AR05-2012
Certification - Cometology
Arthurs School of Cosmetology
Clarksville, TN05-1999
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Office administration
- Schedule & calendar planning
- Professional and mature
- Interpersonal communication
- Excel spreadsheets
- Advanced MS office suite
- Database management
- Project management
- Technical support
Timeline
Buyer Intern
Central Maloney Inc.
09.2025 - 12.2025
Executive Assistant
Scott Business Consulting Solutions
01.2024 - Current
Owner/Operator
The Grind Coffee Bistro
01.2015 - 12.2024
Restaurant Manager
The Terrace Mediterranean Kitchen
03.2013 - 06.2018
Salon Owner/Operator
B' Touched By Heaven
05.1999 - 03.2018
BBA - International Business Management
University of Arkansas At Little Rock
Associate of Science -
Pulaski Technical College
Certification - Cometology
Arthurs School of Cosmetology