Heaven Miller
Summary
Dedicated to offering exceptional assistance to team members and clients. Well-organized professional equipped with varied experiences in administrative roles. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
CUSTOMER RELATIONSHIP SPECIALIST
PROGRESSIVE
REMOTE
02.2022 - Current
- Data Entry, Keeping track of scheduled activities & verified information
- Handling billing payments & account information for customers & contractors
- Making sure all information is up to date & corresponds with the information given by DMV
- Performing objectives according to state laws and company procedures while maintain confidentiality with sensitive information provided
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Provided excellent customer service and provided answers to client questions within set standards.
- Responded to customer requests for products, services, and company information.
- Followed up on denials, late payments, extensions and other special circumstances.
RECEPTIONIST TECH SUPERVISOR
CSL PLASMA
Gastonia, NC
08.2021 - 02.2022
- Managed & Assisted in Employee Onboarding Training
- Assisted in company projects & Company Meetings
- Kept track of updated company procedures and regulations while Preforming job duties as FDA required
- Formulated plans for improving procedures, training and processes.
- Lead team of 10 Medical Screener personnel's focused on vitals, positive customer service & accurate data
- Calibrated, maintained and operated equipment for maximum performance.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
Gastonia, NC
02.2021 - 08.2021
- Contacted vendors & Third-party companies for product tracking/ reorders
- Tracked products from start to finish to ensure orders are closed within a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Information Technology Project Management
TRIDENT UNIVERSITY
Cypress, CA12.2023
High School Diploma -
ACADEMY OF HEALTH SCIENCE
PATERSON,NJ06.2019
Skills
- Data Entry
- Microsoft Office (word, office & Excel)
- Leadership & Staff Training
- Computer Proficiency
- Project Management
- Collaborative Environments
- Account & Priority Management
- Legal Standards
- Business Administration
- Performance Tracking and Evaluations
- Document Verification
- Customer Service and Assistance
Languages
English
Native or Bilingual
Timeline
CUSTOMER RELATIONSHIP SPECIALIST
PROGRESSIVE
02.2022 - Current
RECEPTIONIST TECH SUPERVISOR
CSL PLASMA
08.2021 - 02.2022
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
02.2021 - 08.2021
Bachelor of Science - Information Technology Project Management
TRIDENT UNIVERSITY
High School Diploma -
ACADEMY OF HEALTH SCIENCE