Heaven Nelson
Ashtabula
Summary
Accomplished professional with extensive experience in sales, marketing, customer service, administration, and professional writing. Demonstrated success in meeting quotas, cultivating long-term relationships, and expanding sales territories. Self-motivated with a keen eye for identifying new opportunities to drive profits and expand the customer base.
Overview
6
6
years of professional experience
Work History
Senior Advertising Sales Representative
Gazette Newspaper
04.2021 - 09.2024
- Analyzed customer feedback in order to improve services offered by the company.
- Set up meetings with potential clients to discuss advertising solutions.
- Managed a portfolio of existing accounts while developing new ones as well.
- Maintained detailed records of all sales activities including contacts, accounts, leads.
- Attended events to promote products and services.
- Developed and maintained relationships with clients to ensure repeat business.
- Assisted in the development of marketing materials such as brochures and flyers.
- Ensured compliance with applicable laws when selling advertising services.
- Responded promptly to customer inquiries via phone or email.
- Researched industry trends in order to create effective sales pitches.
- Generated leads through cold calling, emails, direct mailings.
- Prepared presentations and proposals for prospective customers.
- Exceeded department expectations for productivity and accuracy levels.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Managed and retained existing client accounts.-/
- Listened attentively to client feedback to create stronger relations and shape business.
Retail Sales Associate
Ulta Cosmetics
10.2020 - 04.2021
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Handled customer complaints in a professional manner.
Call Center Representative
Millbrook Resort
03.2020 - 10.2020
- Maintained accurate records of customer interactions for future reference.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
Administrative Assistant
Gazette Newspaper
11.2018 - 03.2020
- Maintained an opinion based column, published semi-regularly.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Collaborated with editors to ensure high-quality content and adherence to journalistic standards.
- Showcased versatility as a writer by tackling a wide range of topics, including politics, social issues, economics, and culture.
- Influenced public opinion through persuasive arguments supported by credible sources and logical reasoning.
- Ensured timely delivery of high-quality opinion columns by adhering to strict deadlines and managing workload effectively.
Education
Bachelor of Science - Middle Childhood Education
Franklin University
Columbus, OH06-2028
Jefferson Area Sr High School
Jefferson, OH05-2020
Skills
- Relationship Development
- Business-to-Business Sales
- Persuasive Selling
- Results-Driven
- Collaborative Relationship Building
- Service-Oriented Communication
- Deadline management
- Proofreading proficiency
- Collaborative mindset
- Grammar mastery
Languages
Spanish
Limited Working
Timeline
Senior Advertising Sales Representative
Gazette Newspaper
04.2021 - 09.2024
Retail Sales Associate
Ulta Cosmetics
10.2020 - 04.2021
Call Center Representative
Millbrook Resort
03.2020 - 10.2020
Administrative Assistant
Gazette Newspaper
11.2018 - 03.2020
Jefferson Area Sr High School
Bachelor of Science - Middle Childhood Education
Franklin University
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