Kimberly Harmon
Copperas Cove
Summary
Sales professional with 15 years of experience in customer service and management. Consistently exceeded sales targets while fostering strong customer relationships. Expertise in market trends and effective communication enhances team collaboration. Focused on utilizing relationship-building and project management skills to achieve sales objectives.
Overview
24
24
years of professional experience
Work History
Senior Direct Sales Representative
Spectrum Charter
Killeen
08.2021 - 05.2025
- Trained new hires in effective sales techniques to boost profitability.
- Exceeded sales quotas through strong sales and relationship-building skills.
- Analyzed customer needs to recommend optimal products and services.
- Sold products and services in the field to drive revenue growth.
Retail Sales Representative/Cellular Sales
Verizon Wireless
Copperas Cove
04.2017 - 05.2021
- Meeting and exceeding all sales and performance goals
- Selling Verizon Wireless products and services
- Building relationships with customers, attained client base
- Cross selling other products
- Handling customer service issues in a professional and timely manner
- Engaging in discussion with customers, by asking questions and listening make best recommendations
Debt/Collection Customer Service Representative
GC Services
Copperas Cove
09.2015 - 03.2017
- Reviewed client information to identify overdue accounts and prioritize follow-ups.
- Contacted customers via phone and email to remind them of payment due dates.
- Assisted customers in setting up payment plans and resolving disputes effectively.
- Guided customers in understanding available payment options for clarity.
- Filed customer records based on account urgency to streamline prioritization.
- Prepared detailed reports on delinquent accounts for management analysis.
Retail Sales Rep-Team Lead
Capitol Wireless
Copperas Cove
03.2013 - 07.2015
- Consistently met and exceeded sales quotas while delivering exceptional customer service.
- Trained new hires on system operations and quota expectations to ensure performance standards.
- Handled escalations effectively, resolving customer issues promptly.
- Executed management functions, including store opening, closing, and nightly reporting procedures.
Customer Svc Rep
General Communications Inc
Anchorage
12.2004 - 08.2012
- Greet Customers upon entrance, handle cash, order merchandise, and multitask stocking store while handling customers.
- Provided quality service to customers and associates
- Sell company products and services to walk in customers in retail outlets
- Guided customers through decision making, education, and activation processing on their purchases
- Built customer relationships Handled service inquiries
Food Service Spec/Soldier
US Army
Fort Stewart
10.2001 - 07.2003
- Executed tasks efficiently, meeting tight deadlines with precision.
- Coordinated logistics for deployment and resupply operations to ensure timely execution.
- Contributed to special projects supporting team objectives and enhancing overall performance.
- Demonstrated strong multitasking skills during peak operational hours, managing multiple priorities effectively.
Education
BACHELORS - Psychology
University of Phoenix
Tempe, AZ02.2015
Skills
- Customer service excellence
- Sales achievement
- Upselling strategies
- Active listening
- Problem solving
- Team collaboration
- Typing proficiency (35 wpm)
- Customer relationship management
- Effective communication
- Door-to-door sales experience
- Product sales expertise
- Closing techniques
- Goal orientation
- Sales quota attainment
- Relationship development
Timeline
Senior Direct Sales Representative
Spectrum Charter
08.2021 - 05.2025
Retail Sales Representative/Cellular Sales
Verizon Wireless
04.2017 - 05.2021
Debt/Collection Customer Service Representative
GC Services
09.2015 - 03.2017
Retail Sales Rep-Team Lead
Capitol Wireless
03.2013 - 07.2015
Customer Svc Rep
General Communications Inc
12.2004 - 08.2012
Food Service Spec/Soldier
US Army
10.2001 - 07.2003
BACHELORS - Psychology
University of Phoenix
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