HeavenLee Sandmann
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Budtender
Uniq Cannabis
Monroe
09.2025 - Current
- Guided customers in selecting suitable cannabis products tailored to individual preferences.
- Processed transactions accurately using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Adhered to state regulations and company policies regarding cannabis sales.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Performed daily opening and closing duties, including cleaning tasks.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Welcomed customers and highlighted key features of various cannabis products to enhance their shopping experience.
General Manager
Dairy Queen Grill & Chill
Toledo
04.2023 - 11.2025
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained staff on operational procedures and customer service standards.
- Developed schedules to optimize labor costs and employee productivity.
- Ensured compliance with health and safety regulations in food preparation areas.
- Conducted performance evaluations to enhance team development and accountability.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Assistant Manager
Taco Bell
Toledo
10.2021 - 07.2023
- Supervised daily operations to ensure smooth restaurant functionality.
- Managed staff schedules to optimize labor efficiency and customer service.
- Trained new employees on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve supply chain.
- Coordinated team meetings to enhance communication and address operational issues.
- Monitored food safety standards to comply with health regulations and company policies.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Basic Business - Business Management
Ashland University
Ashland, OH 07.2019 - 09.2020
Whitmer
Toledo, OHSkills
- Product knowledge
- Point-of-sale systems
- Customer assistance
- Regulatory compliance
- Sales promotion
- Inventory management
- Staff training
- Problem solving
- Effective communication
- Time management
- Customer service
- Cash handling experience
- Patience and empathy
- Maintaining confidentiality
- Returns and exchanges
- Continuous improvement
- Sales goals achievement
- Professionalism
- Honest and dependable
Certification
- Serv safe certified
Timeline
Budtender
Uniq Cannabis
09.2025 - Current
General Manager
Dairy Queen Grill & Chill
04.2023 - 11.2025
Assistant Manager
Taco Bell
10.2021 - 07.2023
Basic Business - Business Management
Ashland University
07.2019 - 09.2020
Whitmer