Heavenly Rea
Ocala,FL
Summary
Dynamic and engaging professional with a strong background in customer service at Applebee's Grill + Bar. Proven ability to enhance customer satisfaction through effective communication and multitasking. Highly reliable team player skilled in cash handling and maintaining cleanliness, consistently delivering exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Bartender
Applebee's Grill + Bar
04.2017 - Current
- Crafted and served beverages in a fast-paced bar environment.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Trained new staff on drink preparation and customer service standards.
- Enhanced customer satisfaction by providing prompt, attentive service during high-volume periods.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Service Associate
Winn Dixie
05.2015 - 06.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization, ensuring a welcoming environment.
- Collaborated with team members to enhance product displays and merchandising strategies.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Developed strong relationships with customers, enhancing loyalty through personalized service efforts.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Education
High School Diploma -
Belleview High
Belleview, FL06-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Engaging personality
- Memory retention
Timeline
Bartender
Applebee's Grill + Bar
04.2017 - Current
Service Associate
Winn Dixie
05.2015 - 06.2020
High School Diploma -
Belleview High