Heaven R. Chavez
San Antonio,Texas
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
H-E-B
12.2019 - Current
- Communicate openly and regularly with supervisor and team members
- Work in fast-paced environment
- Built relationships with customers to encourage repeat business
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Lifted up to 35 pounds at once and
Gate Attendant
Great Northwest Community
06.2018 - 06.2020
- Pool Monitor for front gate of outdoor water facility
- Cash-Handling
- Greet and assist guests and customers
- Provide general information on pool operations to members and caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations
- Maintain clean, safe, and orderly pool, deck, Recreation Manager’s Office, pool storage areas, locker and staff areas
- Communicate openly and regularly with supervisor and team members.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
Education
BBA - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX05.2024
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX12.2022
High School Diploma -
Earl Warren High School
San Antonio, TX06.2020
Skills
- Microsoft Office
- Problem Solving
- Relationship Building
- Multi-tasking
- Product Knowledge
- Team Goals
- Sales Expertise
- Product Promotion
- Customer Service and Assistance
Accomplishments
- Trained and mentored 2 employees.
Certification
- TABC CERTIFICATION & TEXAS FOOD HANDLERS
Additional Information
Partner Of The Month November 2022
Central Checkout Partner Of The Month July 2023
Timeline
Cashier
H-E-B
12.2019 - Current
Gate Attendant
Great Northwest Community
06.2018 - 06.2020
BBA - Business Administration And Management
The University of Texas At San Antonio
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Earl Warren High School
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