Heba Ahmad

Cedar Glen,CA

Summary

Dedicated and driven Department Manager with over three years of experience in team leadership, customer service, and sales strategy. Passionate about pursuing a career in Human Resources and contributing to organizational success through effective people management and operational excellence.

Overview

years of professional experience

Work History

Department Manager

McDonald's

05.2020 - Current

Lead and manage customer service operations, ensuring adherence to company standards and fostering positive customer interactions
Train and supervise crew members to ensure compliance with policies and effective teamwork
Develop and implement sales strategies to drive growth and achieve targets
Maintain a productive and positive work environment, supporting both customer and employee satisfaction

Customer Service Associate

Village Ice Cream Shop

05.2019 - 08.2019

Gained initial experience in customer service in a high traffic, tourist-oriented environment
I have developed strong interpersonal and communication skills through daily customer interactions

Education

Bachelor of Science - Business Administration

Cal Poly Pomona

Pomona, CA

Transfer Credits - undefined

Riverside City College

Riverside, CA

05.2024

Skills

Customer Service Excellence
Team Leadership & People Management
Sales Growth & Strategy Implementation

Quick Learner & Adaptive
Friendly & Professional Demeanor
Multilingual: Fluent in Urdu, Hindi, and English; Proficient in reading Arabic

Timeline