Hechen Wang
San Ramon,CA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Detail-oriented Assistant Manager offers more than 1-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
Tumi
Livermore , CA
10.2022 - Current
- Managed daily workflow of team members to meet organizational goals.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Developed and implemented strategies to ensure cost-efficient operations.
- Created monthly reports outlining progress on key initiatives.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
Cashier
McDonald's
San Ramon , CA
05.2016 - 09.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA07-2018
Some College (No Degree) -
Diablo Valley College
Pleasant Hill, CASome College (No Degree) -
Las Positas College
Livermore, CASkills
- Team Collaboration And Leadership
- Promotional Assistance
- Workflow Coordination
- Meeting Coordination
- Customer Service And Satisfaction
- Customer Service Experience
- Customer Support Experience
- Supporting Sales Staff
- Fast Leaner
- Relationship Building
- Product And Service Knowledge
Languages
Chinese (Mandarin)
Native/ Bilingual
Certification
- US Driver's Licenses
Accomplishments
- Making personal goal more than 1 million dollars in sales in 2023
Timeline
Associate Manager
Tumi
10.2022 - Current
Cashier
McDonald's
05.2016 - 09.2021
High School Diploma -
Dougherty Valley High School
Some College (No Degree) -
Diablo Valley College
Some College (No Degree) -
Las Positas College
- US Driver's Licenses
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