Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Hector Alonzo

5404 Rockland Dr. Pearland

Summary

Dynamic retail professional with a proven track record of enhancing service quality and profitability across multiple store locations. Recognized for strong adaptability and commitment to customer satisfaction, effectively addressing concerns with a focus on solutions. Accomplished Sales Manager skilled in leading the development and implementation of superior sales strategies, identifying profitable business opportunities, and cultivating strong partnerships. Demonstrated expertise in team leadership and development supports a goal of fostering organizational growth.

Overview

15
15
years of professional experience

Work History

Territory Sales Manager

AutoZone
Houston
06.2022 - Current
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Conducted comprehensive market analysis to identify new business opportunities.
  • Led training sessions for sales representatives to enhance product knowledge and sales techniques.
  • Established clear communication channels with team members to ensure alignment of sales objectives.
  • Researched and analyzed data and reports to identify trends and optimal sales strategies.

Store Manager

Circle K Corp.
League City
06.2011 - Current
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Maintained solid 15% growth rate year-over-year in 1 location.
  • Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Achieved the lowest shrink in market and region by implementing DVR review procedures.

Store Manager

AutoZone
Houston
08.2021 - 06.2022
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Store Manager

McDonald's
Port Arthur
03.2010 - 06.2011
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Enforced staff performance and service standards to deliver consistent.
  • Established and managed effective controls for labor and inventory costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Certificated On Electronic And Computer - Electronics Engineering

Vocational Antonio Luchetti
Santana PR

Some College (No Degree) - Accounting And Computer Science

UPR-Arecibo
Arecibo PR

Skills

  • Employee supervision and motivation
  • Store operations oversight
  • Process improvement
  • Inventory management
  • Reliable
  • Sales professional
  • Personnel development
  • Team leadership
  • Bilingual in Spanish and English

Education and Training

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Timeline

Territory Sales Manager

AutoZone
06.2022 - Current

Store Manager

AutoZone
08.2021 - 06.2022

Store Manager

Circle K Corp.
06.2011 - Current

Store Manager

McDonald's
03.2010 - 06.2011

Certificated On Electronic And Computer - Electronics Engineering

Vocational Antonio Luchetti

Some College (No Degree) - Accounting And Computer Science

UPR-Arecibo

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Hector Alonzo