HECTOR ANGULO
San Antonio,TX
Summary
Dynamic and results-oriented operational leader with over 18 years of extensive experience in team, resource, and project management within the military and insurance sectors. Expertise in directing large-scale operations involving up to 180 personnel, successfully managing complex regional initiatives, and executing strategic transitions. Committed to leveraging a strong foundation in future operations planning, IT fundamentals (CompTIA A+), and process optimization to drive impactful projects as a Project Manager. Bilingual in Spanish, enhancing communication and collaboration in diverse environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sergeant First Class
UNITED STATES ARMY RESERVE
06.2001 - Current
- Managed a company-sized element of 180 personnel, directing resource allocation, defining mission scope, and ensuring operational readiness.
- Directed a operational project in Kuwait, ensuring the timely and accurate delivery of critical medical assets by leading and synchronizing the efforts of a 40-person coordination team across the Middle East.
- Focused on future operations planning and executed clear stakeholder communication between the Commander and all subordinate units to ensure synchronized effort.
- Established, managed, and executed monthly and annual training requirements for the Company, serving as the Project Lead for compliance and readiness.
- Mentored, developed, and trained newly promoted Sergeants to ensure military standards are met and adhered to.
- Worked effectively in fast-paced environments.
Sales Support Agent
GO INSURANCE COMPANY
03.2018 - 07.2024
- Executed complex project requirements by tailoring comprehensive insurance policies for each consumer, often covering several risks.
- Managed client accounts and administrative duties, including policy renewals and premium calculations, to maintain long-term client relationships and service continuity.
Regional Manager
PREMIER INSURANCE SERVICES
06.2013 - 03.2018
- Directed end-to-end personnel projects, establishing staff requirements, conducting interviews, recruiting new hires, and managing comprehensive training programs.
- Supervised and optimized daily operational tasks required to provide services or produce products.
- Trained and mentored all Sales Staff and DSRs on client requirements and product knowledge.
Education
Bachelor of Arts - Business Administration
AMERICAN MILITARY UNIVERSITY
Charleston, WV07.2026
Associate of Arts - Business Administration
AMERICAN MILITARY UNIVERSITY
Charleston, WV12.2022
Skills
- Project Methodologies: Future Operations Planning, Project Management Body of Knowledge (PMBOK), Risk Mitigation & Management, Change Management & Process Improvement
- IT & Technical: CompTIA A Fundamentals, Microsoft Office, Advanced Microsoft Excel, System Coordination & Typing
- Leadership & Management: Team Leadership (180 personnel), Stakeholder Management, Mentoring New Hires, Critical Thinking
Certification
- Project Management Course Completion (Preparing for PMP Exam)
- CompTIA A+ IT Technician Certificate
- Licensed for Property and Casualty Insurance Products (implied from prior data)
Languages
Fluent in Spanish
Timeline
Sales Support Agent
GO INSURANCE COMPANY
03.2018 - 07.2024
Regional Manager
PREMIER INSURANCE SERVICES
06.2013 - 03.2018
Sergeant First Class
UNITED STATES ARMY RESERVE
06.2001 - Current
Bachelor of Arts - Business Administration
AMERICAN MILITARY UNIVERSITY
Associate of Arts - Business Administration
AMERICAN MILITARY UNIVERSITY