Kathleen Madden
New York
Summary
Dedicated client service specialist with strong communication and problem-solving skills. Proven ability to streamline processes and enhance client satisfaction through effective case management and resource coordination.
Overview
2027
2027
years of professional experience
Work History
Client Service Specialist
Safe Horizon
06.2026 - Current
- Provided exceptional client support by actively listening and addressing client concerns.
- Assisted in case management by documenting client interactions and updating records accurately.
- Facilitated communication between clients and service providers to ensure seamless support.
- Coordinated resources for clients, helping them access necessary services effectively.
- Adapted quickly to changing client needs, ensuring high levels of service satisfaction.
- Assisted clients in navigating resources and services tailored to individual needs.
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Maintained accurate records of client interactions and service requests in database systems.
- Conducted follow-up communications to ensure ongoing support and engagement with clients.
Store Manager
Yanke Kicks
2023 - 2025
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that enhanced store visibility and increased foot traffic.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant/ Store Manager
Footlocker
2019 - 2023
- Assisted in training and onboarding new team members to enhance store operations.
- Executed daily inventory management to ensure product availability and minimize discrepancies.
- Supported visual merchandising efforts to optimize product presentation and drive sales.
- Contributed to maintaining high standards of customer service, resolving issues promptly.
- Implemented loss prevention techniques, reducing shrinkage through vigilant monitoring.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Visual Merchandiser
Champs Sports
2014 - 2018
- Designed and implemented engaging product displays to enhance customer experience.
- Collaborated with team members to maintain visual merchandising standards across retail space.
- Analyzed sales trends to optimize merchandise placement and maximize product visibility.
- Executed seasonal merchandising strategies aligning with brand guidelines and promotional events.
- Coordinated with marketing teams to align in-store visuals with broader advertising campaigns.
Education
High School Diploma -
Satellite Academy
New York, NY01.2015
Skills
- Customer support
- Client onboarding
- Client relations
- Exceptional communication
- Email etiquette
- Document management
- Paperwork processing
- Creative solutions
- Documentation skills
- Record preparation
- System documentation
- Customer service
- Problem-solving skills
Timeline
Client Service Specialist
Safe Horizon
06.2026 - Current
Store Manager
Yanke Kicks
2023 - 2025
Assistant/ Store Manager
Footlocker
2019 - 2023
Visual Merchandiser
Champs Sports
2014 - 2018
High School Diploma -
Satellite Academy