Hector Chacon
Los Angeles,CA
Summary
Accomplished Operations Manager with a proven track record at EZ Group, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and team leadership, demonstrated through meticulous inventory management and staff training. Achieved significant improvements in order processing speed and accuracy, showcasing a blend of strategic operations management and exceptional customer service skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
EZ Grpup
Los Angeles, CA
12.2021 - Current
- Managed inventory to achieve timely and accurate delivery of goods and services.
- In charge of processing customer orders in an efficient manner.
- Trained employees how to process customer orders.
Key Holder
Healthy Spot
West LA
02.2020 - 10.2022
- Assisted customers with their pet needs and helped them make the best decision for their pups.
- Used knowledge in inventory to best assist clients and help sales at the same time.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and experiences.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store
- Helped receive weekly inventory and maintained stock for clients.
Warehouse Manager
EZ Group
Los Angeles, CA
02.2018 - 10.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed inventory.
Education
Bachelor Of Arts - Film And Video Production
Columbia College Hollywood
Tarzana, CAAssociate Of Arts And Sciences - Film Production
Los Angeles Film School - Hollywood
Los Angeles, CA06.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Shipping and Receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
EZ Grpup
12.2021 - Current
Key Holder
Healthy Spot
02.2020 - 10.2022
Warehouse Manager
EZ Group
02.2018 - 10.2019
Bachelor Of Arts - Film And Video Production
Columbia College Hollywood
Associate Of Arts And Sciences - Film Production
Los Angeles Film School - Hollywood