Wilfredo Rodriguez
Springfield,MA
Summary
Dynamic professional with extensive experience in retail management. Skilled in training and mentoring staff while implementing effective operational strategies. Committed to improving customer satisfaction and achieving organizational goals through innovative problem resolution. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
2
2
Languages
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Direct Care Professional
Center for Human Development (CHD)
East Longmeadow, MA
02.2026 - Current
- Provided direct support to individuals with disabilities, ensuring safety and well-being during daily activities.
- Developed personalized care plans in collaboration with multidisciplinary teams to enhance client outcomes.
- Monitored client progress and reported significant changes to healthcare professionals for timely interventions.
- Assisted in crisis management situations, employing de-escalation techniques to maintain a safe environment.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Store Manager
GPM Investments, Pride Gas Station
Springfield MA
02.2025 - 07.2026
- Led daily store operations, ensuring compliance with corporate policies and procedures.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained, mentored, and evaluated team members to improve performance and customer service standards.
- Oversaw financial operations including budgeting, payroll management, and expense control initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
GPM Investments
Springfield MA
08.2022 - 02.2025
- Coordinated daily store operations to ensure optimal efficiency and customer satisfaction.
- Mentored and trained team members on sales techniques and product knowledge to enhance performance.
- Implemented inventory management strategies, reducing stock discrepancies through regular audits.
- Developed and maintained strong vendor relationships, negotiating favorable terms and conditions for supplies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Walgreens
Springfield MA
06.2018 - 12.2022
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reported issues to higher management with great detail.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Pharmacy Technician
Walgreens Boots Alliance
Springfield, MA
01.2019 - 03.2021
- Compounded medications accurately, ensuring compliance with pharmacy standards and regulations.
- Managed inventory levels, optimizing stock management and minimizing waste.
- Assisted pharmacists in patient consultations, providing medication information and guidance.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Implemented workflow improvements, enhancing efficiency in prescription processing.
Licensed Practical Nurse
Hospital Metropolitano Dr Pila
Ponce, PR
08.2014 - 12.2017
- Assisted in developing individualized care plans based on patient assessments and needs.
- Implemented infection control protocols to enhance patient safety and reduce hospital-acquired infections.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
Education
High School Diploma -
Luis Muñoz Marin High School
Puerto Rico 08.2005 - 05.2008
GED -
Instituto De Banca Y Comercio
Puerto Rico 01.2009 - 12.2009
Skills
Teamwork and cooperation
Compassionate caregiving
Bathing assistance
Patient care
First aid and safety
Dressing assistance
Grooming assistance
Emotional support
Client documentation
Meal preparation
Feeding assistance
Confidentiality adherence
Transfer techniques
Behavioral management
Geriatric care
Behavior redirection
Mobility assistance
Care plan management
Care plan assessment
Hygiene maintenance
Progress documentation
Mental health care
Developmental disability care
Toileting assistance
First aid and CPR
Daily living support
Direct patient care
HIPAA compliance
Verbal and written communication
Behavioral support
Patient education
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Direct Care Professional
Center for Human Development (CHD)
02.2026 - Current
Store Manager
GPM Investments, Pride Gas Station
02.2025 - 07.2026
Assistant Store Manager
GPM Investments
08.2022 - 02.2025
Pharmacy Technician
Walgreens Boots Alliance
01.2019 - 03.2021
Store Manager
Walgreens
06.2018 - 12.2022
Licensed Practical Nurse
Hospital Metropolitano Dr Pila
08.2014 - 12.2017
GED -
Instituto De Banca Y Comercio
01.2009 - 12.2009
High School Diploma -
Luis Muñoz Marin High School
08.2005 - 05.2008