Hector Davila

• Assisted customers with product selection, enhancing overall shopping experience.
• Developed product knowledge to effectively address customer inquiries and provide recommendations.
• Built relationships with customers to encourage repeat business.
• Attended sales classes to enhance abilities and increase sales productivity.
• BDC Sales, created a company standard for how RVs are showcased online.

• Assisted customers in identifying service needs and recommended appropriate solutions.
• Scheduled appointments and managed service workflow to enhance operational efficiency.
• Documented service orders accurately in the management system for record-keeping.

• Oversaw daily operations, ensuring high-quality service and customer satisfaction.
• Analyzed service department metrics to drive improvements in operational workflows.
• Ensured compliance with safety regulations and company policies within the service department.
• Resolved customer complaints in professional and timely manner.
• Analyzed service reports to identify areas of improvement.

Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

• Established team priorities, maintained schedules and monitored performance.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive engagement.