Hector Diaz
Tampa,FL
Summary
Experienced and results-driven Product Specialist and Sales Representative with a track record of building strong client relationships, exceeding performance goals, and delivering high customer satisfaction. Skilled in compliance, negotiation, and product promotion, with the ability to thrive in fast-paced, team-oriented environments. Consistently met regulatory standards and trained others to do the same.
Overview
7
7
years of professional experience
Work History
Sales Representative
Courtesy Toyota of Brandon
01.2021 - 04.2025
- Managed customer accounts to maintain satisfaction and drive repeat business
- Trained and mentored new sales team members
- Delivered engaging presentations with deep product and competitor knowledge
- Maintained high daily outreach: 50+ calls/emails with prospects and clients
- Used CRM software to track performance and manage client relationships
- Consistently exceeded service delivery expectations, earning client loyalty
Sales Associate
H&M Hennes & Mauritz
07.2019 - 12.2020
- Provided attentive customer service in high-traffic retail environment
- Assisted with seasonal merchandising and inventory
- Handled pricing inquiries and promoted key product items
- Collaborated with team members to meet store sales goals
Cashier Supervisor
Illas Company
01.2018 - 06.2019
- Supervised daily cashier operations, including training and scheduling
- Ensured accurate cash drawer counts and end-of-shift reconciliation
- Assisted with escalated customer service issues, including refunds and returns
- Promoted customer loyalty through positive interaction and problem-solving
Education
Associate of Arts - Economics
Hillsborough Community College
Tampa, FL05.2024
Skills
- Sales & Client Management: Contract Negotiation, Lead Prospecting, Sales Expertise, Client Retention, Product Promotion, Sales Presentations
- Operations & Support: Records Management, Customer Service, CRM Systems, Team Training, Compliance Procedures
- Lead prospecting
- Sales expertise
- Closing sales
- Post-sales support
Languages
Spanish – Native or Bilingual Proficiency
Native or Bilingual
English – Full Professional Proficiency
Native or Bilingual
Accomplishments
- Awarded Customer Satisfaction Award for exceptional service
- Trained in strict compliance and regulatory adherence
- Proficient in different CRM's along with Microsoft Office
Top Sales Toyota PROS
• Ranked in the Top 300 Sales Consultants in the Southeast Toyota PROS system out of thousands across the region
• Recognized by Southeast Toyota Distributors for sales performance, customer satisfaction, and training excellence
Timeline
Sales Representative
Courtesy Toyota of Brandon
01.2021 - 04.2025
Sales Associate
H&M Hennes & Mauritz
07.2019 - 12.2020
Cashier Supervisor
Illas Company
01.2018 - 06.2019
Associate of Arts - Economics
Hillsborough Community College
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