Hector Gonzalez
La Habra,CA
Summary
Developed critical skills in fast-paced, physically demanding environment, including efficient workflow management and adherence to safety protocols. Seeking to transition into new field where these abilities can be applied and further developed. Capable of contributing to team success and operational excellence.
Overview
17
17
years of professional experience
Work History
Small Package Handler
McMaster-Carr
05.2017 - Current
- Upheld excellent attendance record, exhibiting commitment to punctuality while minimizing disruptions caused by absences or tardiness.
- Adapted quickly to unexpected changes in workload or priorities, maintaining composure and productivity under pressure.
- Utilized various material handling equipment such as forklifts and pallet jacks safely and efficiently to move large or heavy packages throughout the facility.
- Ensured accurate delivery schedules by coordinating closely with drivers and dispatchers regarding daily routes and adjustments.
- Streamlined package processing by accurately scanning barcodes and updating tracking information in the system.
- Enhanced team productivity by collaborating effectively with coworkers to ensure timely completion of tasks.
- Maximized available space within trailers through strategic placement of packages using size, weight, and destination considerations.
- Contributed to successful shipment deliveries by loading trucks in an organized manner according to route plans.
- Actively participated in ongoing training programs to continuously develop skills relevant to job requirements and emerging industry trends.
- Improved package handling efficiency by implementing proper sorting techniques and prioritizing tasks.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Expedited high-priority shipments by identifying urgent packages and ensuring prompt processing throughout all stages of transit.
- Reduced potential for damaged goods through careful handling, stacking, and securing of packages during transportation.
- Fostered positive relationships with colleagues through open communication channels that facilitated effective problem-solving strategies.
- Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
Account Manager
Frito-Lay
01.2014 - 05.2017
- Gained product sales skills and customer communication skills that have coincided with successful sales goals that were required weekly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed approximately 30 incoming calls and/or emails per day from customers.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Co-Store Manager
Wal-Mart
01.2008 - 01.2014
- Wal-Mart Huntington Beach was awarded Orange County most profitable store for both profit and customer count and has won the one team award two years running.
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Adapted quickly to evolving market conditions or shifts in business priorities to continuously meet store objectives.
- Bridged gaps between corporate directives and local implementation by maintaining regular communication with upper management representatives.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Ensured compliance with company policies, safety regulations, and industry standards in all aspects of store management.
- Created a welcoming store atmosphere that encouraged customer loyalty while showcasing merchandise effectively.
- Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.
- Executed successful seasonal campaigns by coordinating merchandising efforts in line with current promotions.
- On the team that was part of the grand opening of Irvine store #5644 as the Assistant Manager and Developmental Store Manager
- Facilitated cross-departmental collaboration to improve overall store productivity and efficiency.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
Education
Bachelors of Science - Business Management, Organizational Leadership
Azusa Pacific University
Azusa, CA01.2011
AA Degree - Business
Cypress College
Cypress, CA01.2006
Skills
- Quality control
- Interpersonal communication
- Goal setting
- Conflict resolution
- Team collaboration
- Computer skills
- Organizational skills
- Critical thinking
- Workplace safety
- Self motivation
References
Mary Has (562) 569-6861
Freight Manager / McMaster-Carr
Michael Gomez (714) 659-5290
Sales Representative / Frito-Lay
Aaron Scott (562) 577-9462
Receiving Supervisor / McMaster-Carr
Timeline
Small Package Handler
McMaster-Carr
05.2017 - Current
Account Manager
Frito-Lay
01.2014 - 05.2017
Co-Store Manager
Wal-Mart
01.2008 - 01.2014
Bachelors of Science - Business Management, Organizational Leadership
Azusa Pacific University
AA Degree - Business
Cypress College
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