Hector Hernandez
El Paso,TX
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated student currently working towards a degree in Neuroscience. Adept at prepping resources, equipment, and materials for research. Extensive background in investigating diseases and their effects.
Overview
2
2
years of professional experience
Work History
Server
Great American Steak House
12.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Server
The Sushi Place
09.2022 - 11.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed orders and sent to kitchen employees for preparation.
- Bussed and reset tables to keep the dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Busser
Corralitos Steak House
04.2022 - 08.2022
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Supported team members with additional tasks, promoting a positive work environment.
Research Assistant
Texas Tech Health Sciences Center
06.2022 - 07.2022
- Assisted scientists by collecting and organizing laboratory data.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Optimized experimental procedures through rigorous testing and troubleshooting efforts, reducing errors in result interpretation.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Interpreted laboratory results to provide technical advice to scientists.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Education
Bachelor of Science - Neuroscience
The University of Texas At El Paso
El Paso, TX06.2027
High School Diploma -
Coronado High School
El Paso, TX06.2023
Skills
- Order Management
- Service prioritization
- Order Accuracy
- Exceptional customer service
- Relationship Building
- Hospitality service expertise
- Sales and promotion
- Time Management
- Persuasion techniques
- Money Handling
- Data Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Great American Steak House
12.2023 - Current
Server
The Sushi Place
09.2022 - 11.2023
Research Assistant
Texas Tech Health Sciences Center
06.2022 - 07.2022
Busser
Corralitos Steak House
04.2022 - 08.2022
Bachelor of Science - Neuroscience
The University of Texas At El Paso
High School Diploma -
Coronado High School
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