Hector Lopez
Bronx,NY
Summary
Results-driven professional with over a decade of experience in operations, logistics, and customer service. Adept at managing complex tasks and ensuring seamless operations in high-pressure environments. Seeking to leverage expertise in management and customer relations to contribute to a dynamic corporate setting. Known for exceptional organizational skills, strong work ethic, and commitment to outstanding service.
Overview
22
22
years of professional experience
Work History
Train Operator
NYCT
Brooklyn, NY
01.2014 - Current
- Safely operated multi-unit subway cars and service trains, adhering to MTA regulations and instructions. - Conducted pre-departure inspections and routine checks to ensure efficiency and safety. - Managed emergency situations calmly, ensuring passenger safety. - Communicated clearly with dispatchers, supervisors, and passengers for timely updates and instructions.
Parts Consultant & Customer Service Representative
Silver Star Motors
LIC, NY
01.2007 - 01.2014
- Managed parts inventory using Excel, enhancing operational efficiency. - Coordinated ordering and availability of parts for technicians. - Delivered exceptional customer service, resolving inquiries and issues promptly. - Collaborated with team to improve service quality and customer satisfaction.
Courier-Manager
Harrow Lumber
Bronx, NY
01.2003 - 01.2007
- Supervised loading/unloading of materials, ensuring accuracy and efficiency. - Managed inventory control and verified materials against manifests. - Maintained client and team relationships for smooth delivery operations. - Implemented safety protocols to minimize accidents and ensure compliance.
Education
GED -
DeWitt Clinton High School
Bronx, NYSkills
- Microso Excel (Basic Certificate)
- Excellent time management and organizational skills
- Strong communication and interpersonal skills
- Problem-solving and critical thinking
- Proficient in internet research and quick to learn new soware
- Customer service excellence
- Team collaboration and leadership
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines
Timeline
Train Operator
NYCT
01.2014 - Current
Parts Consultant & Customer Service Representative
Silver Star Motors
01.2007 - 01.2014
Courier-Manager
Harrow Lumber
01.2003 - 01.2007
GED -
DeWitt Clinton High School