Hector Lopez
Ontario,CA
Summary
I’m a dynamic and dedicated server with exceptional customer service skills honed at Lazy Dog Restaurant & Bar. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Reliable team player with strong cash handling expertise and a commitment to maintaining a clean and safe dining environment. I am a professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Unique Cafe
Ontario, CA
06.2025 - 12.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Lazy Dog Restaurant & Bar
Riverside, CA
11.2024 - 07.2025
- Delivered exceptional customer service while taking orders and managing guest requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Adapted to high-pressure environments, ensuring efficiency during peak hours.
- Recommended menu specials to guests, enhancing their dining experience through product knowledge.
- Effectively handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Warehouse Worker
Monster Energy
Riverside, CA
05.2024 - 10.2024
- Operated forklifts and pallet jacks to transport materials efficiently.
- Loaded and unloaded shipments, ensuring accuracy in order fulfillment.
- Maintained cleanliness and organization of warehouse space for safety compliance.
- Assisted with inventory counts, ensuring stock levels were accurate and up-to-date.
- Adhered to safety protocols, minimizing workplace accidents and enhancing operational efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Sales Associate
True Religion
Ontario, CA
01.2023 - 03.2024
- Engaged customers through effective communication and product knowledge.
- Assisted in visual merchandising to enhance store presentation and customer experience.
- Processed transactions accurately using point-of-sale systems.
- Supported team by maintaining inventory levels and organizing stockroom efficiently.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Hot Topic
Riverside, CA
06.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma - Art
La Sierra University
Riverside, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Supply restocking
- Order accuracy
- Performance improvement
- Guest relations management
- Inventory management
- Tableside etiquette
- Task prioritization
- Item promotion
- Foreign language proficiency
- Multitasking and organization
- Shift management
- Upselling techniques
- Hostess support
- Calm demeanor
- Point of sale (POS) system operations
- Positive guest interactions
- Price memorization
- Positive and professional
- Team member support
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Unique Cafe
06.2025 - 12.2025
Server
Lazy Dog Restaurant & Bar
11.2024 - 07.2025
Warehouse Worker
Monster Energy
05.2024 - 10.2024
Sales Associate
True Religion
01.2023 - 03.2024
Sales Associate
Hot Topic
06.2021 - 01.2023
High School Diploma - Art
La Sierra University