Lori E. Luna
Pullman
Summary
Outgoing Leasing Consultant experienced in marketing initiatives and recruiting techniques. Achieved resident satisfaction through effective issue resolution and proactive follow-up. Seasoned Corrections Officer maintained safety-focused interactions within prison environments, demonstrating calm and compassionate supervision during challenging conditions.
Overview
6
6
years of post-secondary education
22
22
years of professional experience
Work History
Leasing Agent
Quantum Residential
Pullman
04.2026 - Current
- Conducted property tours to showcase amenities and features to prospective renters.
- Managed lease agreements and ensured compliance with company policies.
- Processed applications by conducting background checks and verifying references.
- Assisted tenants in finding suitable rental properties and completing applications.
- Provided exceptional customer service to enhance tenant satisfaction and retention.
- Coordinated maintenance requests and communicated with service teams promptly.
- Inspected vacant units and ensured they were ready for showings.
Custodian 1
Washington State University
Pullman
09.2020 - Current
- Maintained cleanliness in classrooms, hallways, and common areas across campus facilities.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Managed waste disposal and recycling processes to promote sustainability initiatives.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Followed safety protocols while handling chemicals and cleaning supplies properly.
- Ensured availability of restroom supplies to maintain cleanliness and hygiene standards. with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Post Office Mail Clerk
USPS
Pullman
06.2025 - 04.2026
- Operated mail processing equipment to ensure timely handling of postal items.
- Sorted and organized incoming mail for efficient distribution.
- Received and processed incoming mail, packages, and other materials.
- Assisted customers with inquiries and provided friendly service at the counter.
- Collaborated with team members to streamline sorting processes and enhance workflow.
- Ensured compliance with postal regulations during mail preparation and delivery.
Transportation Specialist
Bishop Retirement Community
Pullman
06.2024 - 06.2025
- Coordinated transportation schedules for residents to ensure timely medical appointments.
- Developed efficient route plans to optimize travel time and reduce delays.
- Managed vehicle maintenance and safety checks for community transport services.
- Assisted residents with mobility needs during transportation to enhance comfort and safety.
- Communicated with healthcare providers to confirm transportation requirements for residents.
- Collaborated with team members to address resident feedback regarding transport services.
Booking/Intake Officer
Taylor County Jail
Abilene
06.2013 - 08.2019
- Conducted intake assessments for individuals entering the correctional facility.
- Collaborated with law enforcement agencies during the intake process.
- Maintained accurate records of inmate information and documentation.
- Reviewed legal documents to ensure compliance with local laws and regulations.
- Managed communication between inmates, families, and legal representatives.
- Ensured safety protocols were followed during the intake procedure.
- Trained new staff on intake procedures and best practices in corrections.
- Developed strategies to improve the efficiency of the intake process.
- Reviewed applications and supporting documents for completeness and accuracy.
Correctional Officer
Taylor County Jail
Abilene
04.2004 - 01.2007
- Conducted intake assessments for individuals entering the correctional facility.
- Educated inmates on rights and responsibilities to promote compliance and understanding.
- Assisted inmates with understanding their rights and responsibilities.
- Responsible for the quality of life of all inmates inside the facility
- Performed routine security checks throughout facility to ensure inmate safety.
- Oversaw all recreational activities for inmates to ensure compliance with facility rules.
- Managed cleaning procedures conducted by inmates to maintain facility hygiene standards.
- Assisted medical staff with medication distribution and communication with inmates
- Managed inventory records of inmate personal property.
- Investigated inmate infractions to maintain order and enforce facility regulations.
Education
Bachelor of Arts - Political Science
Washington State University
Pullman, WA 08.2021 - 12.2023
HS Diploma - General Studies
Rusk High School
Rusk, TX 08.1992 - 01.1996
Some College (No Degree) - History
Cisco College
Abilene, TXSkills
- Lease administration
- Property management
- Tenant relations
- Customer relationship management
- Record keeping
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Active listening
Timeline
Leasing Agent
Quantum Residential
04.2026 - Current
Post Office Mail Clerk
USPS
06.2025 - 04.2026
Transportation Specialist
Bishop Retirement Community
06.2024 - 06.2025
Bachelor of Arts - Political Science
Washington State University
08.2021 - 12.2023
Custodian 1
Washington State University
09.2020 - Current
Booking/Intake Officer
Taylor County Jail
06.2013 - 08.2019
Correctional Officer
Taylor County Jail
04.2004 - 01.2007
HS Diploma - General Studies
Rusk High School
08.1992 - 01.1996
Some College (No Degree) - History
Cisco College