Hector Maldonado
Aurora,CO
Summary
At RedPeak Properties, a skilled Service Manager adept in team leadership and problem-solving significantly enhanced customer retention by professionally resolving escalated complaints. Spearheaded a team to surpass service goals through effective training and performance management, while implementing inventory systems that boosted efficiency. Demonstrated exceptional multitasking, organization, and a positive attitude, fostering a collaborative and productive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
RedPeak Properties
06.2006 - 07.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Diploma -
West High School
Denver, CO1993
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
Certification
CPO certified
EPA Universal certified
Timeline
Service Manager
RedPeak Properties
06.2006 - 07.2024
Diploma -
West High School
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