Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector Martinez

Hialeah

Summary

Flexible and dependable shift manager with extensive experience in planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and subordinates to ensure exceptional customer service. Proficient in traffic management and roadside assistance, employing effective problem-solving techniques to swiftly resolve incidents. Possesses in-depth knowledge of vehicle recovery, emergency protocols, and road safety measures. Committed road safety professional dedicated to maintaining traffic flow and ensuring driver safety. Demonstrates expertise in efficiently handling traffic incidents and providing vital roadside assistance. Recognized as a highly reliable team player who excels at adapting to changing situations while maintaining clear communication. Skilled in vehicle recovery and first aid.

Overview

6
6
years of professional experience

Work History

Road Ranger

FDOT
08.2024 - Current
  • Utilized advanced technology tools for real-time monitoring of traffic patterns, enabling proactive incident response planning.
  • Implemented routine vehicle inspections to maintain operational efficiency and reduce downtime.
  • Improved road safety by conducting regular patrol and monitoring activities.
  • Collaborated with emergency responders during incidents to ensure rapid response and resolution.

Service Clerk

Envoy Air
12.2021 - 07.2023
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.

Amazon Warehouse Associate (Seasonal)

Amazon Warehouse
08.2021 - 11.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.

Doordash Driver

DoorDash
03.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Shift Manager

Taco Bell
06.2019 - 08.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

High School -

Hialeah Gardens Senior High
Hialeah, Florida

Skills

  • Customer service
  • Leadership
  • Communication skills
  • Management
  • Analysis skills
  • Time management
  • Transportation Coordination
  • Materials Handling Experience
  • Organizational Skills
  • Driving Experience
  • Signaling techniques
  • Packaging and labeling

Languages

Spanish
Native or Bilingual

Timeline

Road Ranger

FDOT
08.2024 - Current

Service Clerk

Envoy Air
12.2021 - 07.2023

Amazon Warehouse Associate (Seasonal)

Amazon Warehouse
08.2021 - 11.2021

Doordash Driver

DoorDash
03.2020 - Current

Shift Manager

Taco Bell
06.2019 - 08.2021

High School -

Hialeah Gardens Senior High
Hector Martinez