Hector Moreno
Reynosa,Tamps
Summary
I am a dedicated Customer Service agent, with almost two years of experience in Motorola Solutions.
I appreciate team work, proper communication, and opportunities to learn.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Motorola Solutions
Reynosa, Tamps.
04.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- My responsibilities were making sure that customers got what they needed in time and form.
- Trained new hires.
Customer Sales Representative
La Higienica
Reynosa, Tamps
08.2018 - 04.2022
- Assessed customer needs to recommend appropriate products.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Trained new hires.
Education
MBA - International Business Management
TecMilenio
Reynosa, Tamps06-2021
Skills
- Call Center Operations
- Grammar
- Credit Card Payment Processing
- Customer Service
- Positive and Professional
- Call Management
- Inbound and Outbound Calling
Custom
References available upon request.
Timeline
Customer Service Representative
Motorola Solutions
04.2022 - Current
Customer Sales Representative
La Higienica
08.2018 - 04.2022
MBA - International Business Management
TecMilenio