Hector O Umana
Los Angeles
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Cassell's Hamburgers
10.2023 - Current
- Server responsibilities include welcoming guests, seating guests, taking guest orders, communicating them effectively to the kitchen, and in addition memorizing the menu and recommended desserts and drinks for an upsell.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked effectively in fast-paced environments.
- Served high customer volumes during special events, nights, and weekends.
Lube Technician
Jiffy Lube
05.2023 - 10.2023
- Responsible for multipoint inspections on a wide variety of different vehicle makes.
- Performed oil changes for multiple components on different brands of vehicles. Added the correct viscosity and amount of oil to these components after draining finished.
- Performed other services i.e brake pad/rotor changes, spark plugs and different suspension components.
- Sold additional services on top of regular oil changes.
- Counted and verified inventory on a weekly basis.
Senior Technician
Valvoline Instant Oil Change
07.2022 - 04.2023
- Responsible for multipoint inspections on a variety range of vehicles.
- Performed oil changes on multiple components of different brands of vehicles. Added the correct viscosity and amount of oil to these components after draining finished.
- Sold different types of services along oil changes.
Delivery Driver
Amazon
08.2021 - 02.2022
- Responsibilities included dropping off packages on an assigned route, making sure packages arrived at the correct address.
- Making sure packages were delivered promptly and intact.
- Performed vehicle inspection before and after shift to ensure no damage.
Waiter/ Expo
Pacific Park Amusements
11.2019 - 03.2020
- Taking orders from guests and communicating them efficiently and properly to the kitchen and expo staff.
- Ran dishes out to guests once orders were fulfilled.
- Processed orders from waiters and chefs efficiently and in a correct manner.
Education
Highschool -
Edward R Roybal Learning Center
06.2019
Associate of Science - Business Administration
Los Angeles City College
06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- High volume dining
- Relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cassell's Hamburgers
10.2023 - Current
Lube Technician
Jiffy Lube
05.2023 - 10.2023
Senior Technician
Valvoline Instant Oil Change
07.2022 - 04.2023
Delivery Driver
Amazon
08.2021 - 02.2022
Waiter/ Expo
Pacific Park Amusements
11.2019 - 03.2020
Highschool -
Edward R Roybal Learning Center
Associate of Science - Business Administration
Los Angeles City College
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