Hector Pernett
Woodinville,WA
Summary
Dedicated and personable 24-year-old professional residing in Woodinville, Washington. Proven track record in customer service roles that have led to stellar work reviews, promotion, and salary increases. Possess a genuine passion for music as an intrinsic and unapologetic form of expression. My profound appreciation for the healing power of music, art, and creativity aligns seamlessly with the values of a music store, making me an ideal candidate for the 'Front Desk Scheduling and Desk Associate' position.
Overview
4
4
years of professional experience
Work History
Front Desk & Fitness Associate
Hunters Run Country Club
Boynton Beach, FL
04.2021 - 07.2022
- Created a welcoming atmosphere by greeting members and guests upon arrival.
- Provided customer service and answered questions about gym policies, services, and procedures.
- Supported team members with administrative tasks such as filing paperwork and processing payments.
- Assisted customers in selecting the appropriate fitness equipment for their individual needs.
- Performed maintenance duties such as cleaning equipment, restocking supplies, and organizing storage areas.
- Spread word about and promoted membership sales, club programs, and activities.
Front of House Associate
Chick-fil-A
Palm Beach, FL
11.2018 - 04.2019
- Greeted customers upon entering the store to promote a friendly and welcoming atmosphere.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Explained menu items, took orders and delivered food courses according to instruction.
- Operated cash register to process payments for purchases while engaging in light conversation to better understand clients' service needs.
- Assisted with minor maintenance duties like periodically restocking supplies, cleaning the dining area, and unloading food truck deliveries.
Education
Some College (No Degree) - School of Business And Technology
Florida Atlantic University
Boca Raton, FL07-2020
High School Graduation -
Palm Beach Central High School
Wellington, FL05-2019
Skills
- Bilingual Proficiency: Fluent in both conversational and written Spanish, facilitating effective communication in diverse settings
- Proactive Communication: Demonstrated ability to initiate and maintain clear, concise communication to address customer needs, handle grievances, and efficiently resolve conflicts
- Problem Solving: Proven track record of effectively addressing customer concerns, implementing solutions, and adeptly navigating challenging situations
- Time Management and Multitasking: Skilled in triaging situations and adeptly managing shifting priorities, ensuring optimal use of time and resources
- Technologically Proficient: Proficient in major business software applications with the ability to quickly adapt and learn new programs, enhancing overall efficiency and productivity
- CPR Certification: Certified in CPR, equipped to provide first aid intervention and sustain life in medical emergencies
Timeline
Front Desk & Fitness Associate
Hunters Run Country Club
04.2021 - 07.2022
Front of House Associate
Chick-fil-A
11.2018 - 04.2019
Some College (No Degree) - School of Business And Technology
Florida Atlantic University
High School Graduation -
Palm Beach Central High School
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