Hector Ponce
Oxnard,CA
Summary
Dynamic event operations leader with extensive experience at Ojai Valley Inn, recognized for enhancing operational efficiency and achieving a Forbes Five Star award. Skilled in staff scheduling and problem-solving, I foster strong team collaboration and deliver exceptional customer service, driving successful events and maintaining high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Senior Event Operations Supervisor
Ojai Valley Inn
02.2020 - Current
- Maintained accurate inventory records for all event-related equipment, ensuring prompt reordering when necessary and reducing supply costs.
- Evaluated post-event data to identify areas for improvement, implementing new strategies to enhance future operations success rates.
- Proactively addressed client concerns or requests throughout the planning process, fostering trust and strengthening partnerships.
- Collaborated with cross-functional teams to ensure seamless integration of event logistics, marketing campaigns, and sales initiatives.
- Enhanced event quality by implementing effective operation strategies and streamlining processes.
- Reduced event setup time by creating detailed schedules and task assignments for the operations team.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Event Operations Server
Rosewood Miramar Beach
01.2019 - 11.2021
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Served plated dinners, buffet style dinners and tray passed food & Beverage
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Food And Beverage Manager
Ojai Valley Inn
01.2017 - 07.2019
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Conducted timely performance evaluations for all staff
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained and supervised staff
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Achieved and maintained Forbes Five star award 2 years
Food And Beverage Supervisor
Ojai Valley Inn
07.2013 - 05.2017
- Carefully interviewed, selected, trained staff
- Clearly & promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory, ordered appropriate supplies
- Recognized & formally acknowledged outstanding staff performance to boost company morale & productivity
- Maintained safe working environment to reduce the risk of injury & accidents
- Effectively managed payroll & timekeeping, including completion of proper paperwork for new hires & terminations
Room Service Coordinator
Ojai Valley Inn
04.2013 - 07.2013
- Answered telephone calls and responded to inquiries.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Room Service Server
Ojai Valley Inn
05.2007 - 04.2013
- Help to achieve and maintain the 5 diamond AAA award
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Resolved guest complaints quickly and efficiently
Education
High School Diploma - undefined
Nordhoff High School
Ojai, CA2007
Skills
- Staff scheduling
- Payroll management
- Time management
- Possitive attitude
- Management and leadership experience
- Responsible
- Customer Service
- Attention to detail
- Good communication skills
- Problem solving
- Bilingual Spanish/English
- Strong team player
- Event operations
Timeline
Senior Event Operations Supervisor
Ojai Valley Inn
02.2020 - Current
Event Operations Server
Rosewood Miramar Beach
01.2019 - 11.2021
Food And Beverage Manager
Ojai Valley Inn
01.2017 - 07.2019
Food And Beverage Supervisor
Ojai Valley Inn
07.2013 - 05.2017
Room Service Coordinator
Ojai Valley Inn
04.2013 - 07.2013
Room Service Server
Ojai Valley Inn
05.2007 - 04.2013
High School Diploma - undefined
Nordhoff High School
Similar Profiles
Patricia HernandezPatricia Hernandez
Housekeeping Operations Manager at Ojai Valley InnHousekeeping Operations Manager at Ojai Valley Inn
Patricia HernandezPatricia Hernandez
Housekeeping Operations Manager at Ojai Valley InnHousekeeping Operations Manager at Ojai Valley Inn
Diego Alvarez CastrejonDiego Alvarez Castrejon
Valet at Ojai Valley InnValet at Ojai Valley Inn