Hector Ponce
Oxnard,CA
Summary
Dynamic event operations leader with extensive experience at Ojai Valley Inn, recognized for enhancing operational efficiency and achieving a Forbes Five Star award. Skilled in staff scheduling and problem-solving, I foster strong team collaboration and deliver exceptional customer service, driving successful events and maintaining high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Senior Event Operations Supervisor
Ojai Valley Inn
02.2020 - Current
- Maintained accurate inventory records for all event-related equipment, ensuring prompt reordering when necessary and reducing supply costs.
- Evaluated post-event data to identify areas for improvement, implementing new strategies to enhance future operations success rates.
- Proactively addressed client concerns or requests throughout the planning process, fostering trust and strengthening partnerships.
- Collaborated with cross-functional teams to ensure seamless integration of event logistics, marketing campaigns, and sales initiatives.
- Enhanced event quality by implementing effective operation strategies and streamlining processes.
- Reduced event setup time by creating detailed schedules and task assignments for the operations team.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Event Operations Server
Rosewood Miramar Beach
01.2019 - 11.2021
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Served plated dinners, buffet style dinners and tray passed food & Beverage
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Food And Beverage Manager
Ojai Valley Inn
01.2017 - 07.2019
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Conducted timely performance evaluations for all staff
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained and supervised staff
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Achieved and maintained Forbes Five star award 2 years
Food And Beverage Supervisor
Ojai Valley Inn
07.2013 - 05.2017
- Carefully interviewed, selected, trained staff
- Clearly & promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory, ordered appropriate supplies
- Recognized & formally acknowledged outstanding staff performance to boost company morale & productivity
- Maintained safe working environment to reduce the risk of injury & accidents
- Effectively managed payroll & timekeeping, including completion of proper paperwork for new hires & terminations
Room Service Coordinator
Ojai Valley Inn
04.2013 - 07.2013
- Answered telephone calls and responded to inquiries.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Room Service Server
Ojai Valley Inn
05.2007 - 04.2013
- Help to achieve and maintain the 5 diamond AAA award
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Resolved guest complaints quickly and efficiently
Education
High School Diploma - undefined
Nordhoff High School
Ojai, CA2007
Skills
- Staff scheduling
- Payroll management
- Time management
- Possitive attitude
- Management and leadership experience
- Responsible
- Customer Service
- Attention to detail
- Good communication skills
- Problem solving
- Bilingual Spanish/English
- Strong team player
- Event operations
Timeline
Senior Event Operations Supervisor
Ojai Valley Inn
02.2020 - Current
Event Operations Server
Rosewood Miramar Beach
01.2019 - 11.2021
Food And Beverage Manager
Ojai Valley Inn
01.2017 - 07.2019
Food And Beverage Supervisor
Ojai Valley Inn
07.2013 - 05.2017
Room Service Coordinator
Ojai Valley Inn
04.2013 - 07.2013
Room Service Server
Ojai Valley Inn
05.2007 - 04.2013
High School Diploma - undefined
Nordhoff High School
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