HECTOR RIVERA
BRONX,NY
Summary
Hardworking HVAC professional offering proven history in managing residential & commercial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pro Account Sales Associate
Home Depot, USA
09.2020 - 03.2023
- Managed 12 assigned accounts & grossed over 1.8 million in sales within less than 9 months for the Pro Sales Department.
- Accommodate the Pro contractors with Pro loyalty spend, in-store perks, dollar incentivized bonuses, phone sales, & building orders for customer based delivery services which is when the account is push for further growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assigned position of Safety captain to oversee all Store Safety measures & practices.
Merchandise Sales Associate
Home Depot, USA
05.2019 - 09.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
HVAC-R Service Technician
Omega - L & S Plumbing & Heating
08.2011 - 03.2018
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial & residential buildings.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Education
Certificate in HVAC-R - Heating, Ventilation, Air-Conditioning, Refrigeration Technology
Apex Technical School
Long Island City, NY06.2023
Leadership Development Training Certificate - Management
Home Depot, USA
New Rochelle, NY06.2022
Skills
- Client Relationship Development
- Sales Agreements
- System Maintenance
- Load Calculations
- Equipment Replacement
- Service Standard Compliance
- Equipment Diagnostics
- Technical Troubleshooting
Certification
- Epa Universal Certification
Languages
Spanish
Professional Working
Timeline
Pro Account Sales Associate
Home Depot, USA
09.2020 - 03.2023
Merchandise Sales Associate
Home Depot, USA
05.2019 - 09.2020
HVAC-R Service Technician
Omega - L & S Plumbing & Heating
08.2011 - 03.2018
Certificate in HVAC-R - Heating, Ventilation, Air-Conditioning, Refrigeration Technology
Apex Technical School
Leadership Development Training Certificate - Management
Home Depot, USA
- Epa Universal Certification
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