Hector Rodriguez
Summary
Results-driven professional with over a decade of experience in customer and auto service roles. Recognized for consistently exceeding sales goals in competitive environments. Exceptional communication skills to explain complex repairs to customers. ASE certified, capable of typing 90 words per minute. Known for active listening, adaptability, and a customer-centric approach. Strong believer in the correlation between customer loyalty and business success. Dedicated Service Advisor with ASE certification and over 15 years of customer service experience. Proven ability to foster strong client relationships and drive customer loyalty, resulting in high satisfaction rates.
Overview
9
9
years of professional experience
Work History
Service Advisor
Ray Catena Lexus
White Plains, NY
04.2025 - Current
- Facilitated communication between departments to streamline workflows.
- Developed strong relationships with clients to enhance customer satisfaction.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Service Consultant
Audi New Rochelle
New Rochelle, NY
09.2023 - 03.2025
- Provided detailed explanations of services and repairs to clients.
- Recommended maintenance services based on vehicle conditions and manufacturer guidelines.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Volvo Service Consultant
The Premier Collection
White Plains, NY
06.2022 - 08.2023
- Increase overall sales by recommending value-added services to customers.
- Update and maintain accurate customer records in the computer system.
- Contribute to business growth by confirming customer satisfaction with service and quality.
Alfa/Maserati Service Manager
Miller Motorcars
Westport , CT
05.2017 - 06.2022
- Provide hands-on support during peak periods or staff absences.
- Collaborate with customers to deliver tailored service solutions.
- Recruit, train, and mentor service department staff, driving performance.
- Instrumental in helping the dealership achieve 5-star ratings in all CSI categories, placing in the top 4 nationally.
- Prioritize and delegate daily tasks to meet project goals.
Education
Certification - Automotive brakes
ASE Certified Automotive Specialists
2009
Certification - Automotive Service & Repair
Apex Technical Institute
2006
Skills
- ASE certified
- Type 90 wpm
- Over 15 years experience in customer/auto service
- Active listener
- Easy to adapt
- Driven and competitive
- Understands that customer loyalty is the key to success
Affiliations
Ride and Drive Program: Select group of managers that periodically travel to racetracks to test new products prior to release on vehicles.
Timeline
Service Advisor
Ray Catena Lexus
04.2025 - Current
Service Consultant
Audi New Rochelle
09.2023 - 03.2025
Volvo Service Consultant
The Premier Collection
06.2022 - 08.2023
Alfa/Maserati Service Manager
Miller Motorcars
05.2017 - 06.2022
Certification - Automotive Service & Repair
Apex Technical Institute
Certification - Automotive brakes
ASE Certified Automotive Specialists