Hector Serafin Jr.
Tustin,CA
Summary
Trilingual and dedicated professional with proven success in improving operations and solving problems. A strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations awareness and passion for recruiting, retaining, and supporting high-quality talent to drive company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Altametrics
07.2022 - Current
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed invoices, expenses, payroll, and timekeeping to track hours and accurately pay employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Streamlined recruitment efforts for faster talent acquisition and reduced time to hire.
- Conducted exit interviews with departing employees, identifying areas for organizational improvement based on their feedback.
- Served as a liaison between management and staff to address concerns effectively, building strong working relationships across all levels of the organization.
Sales and Marketing Specialist
Gala Capital Partners
06.2022 - Current
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Increased brand awareness by creating engaging social media content and managing online platforms.
- Conducted comprehensive market research to identify potential opportunities for business growth.
- Organized and managed successful trade shows, expanding the company's professional network and generating new leads.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
Lead Bartender
Famous Dave's Bar-B-Que
06.2015 - 06.2022
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele for more than half a decade.
- Enhanced catering sales and participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Guide customers through all menus, and demonstrate advanced knowledge of specifics operate POS systems such as Micros and Plum to input customer orders daily
- Coordinate with front-of-house and back-of-house teams to maximize efficiency daily
- Deliver exceptional, and friendly service to every customer for over half a decade. Received payments for services and properly handle cash for almost seven years
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Lead Server
Texas De Brazil
11.2017 - 11.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed cash and charged totals at beginning and end of each shift for two year.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts - Anthropology
Fullerton College
Fullerton, CAAssociate of Arts - Social Sciences
Fullerton College
Fullerton, CAAssociate of Arts - Multi/lnterdisciplinary Studies
Fullerton College
Fullerton, CASkills
- HR Policies
- POS System Operation
- Payroll Management
- Inventory Specialist
- Employee and Vendor Relations Management
- Microsoft Office
- Analytical and Critical Thinking
- Employee Onboarding, Orientations and Exit Interviews
- Business and Office Administration
- Adaptability
- Interpersonal Communications
Certification
Food Handler Cards - eFoodHandlers
Issued Sep 2021 - Expires Sep 2024
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Human Resources Specialist
Altametrics
07.2022 - Current
Sales and Marketing Specialist
Gala Capital Partners
06.2022 - Current
Lead Server
Texas De Brazil
11.2017 - 11.2019
Lead Bartender
Famous Dave's Bar-B-Que
06.2015 - 06.2022
Associate of Arts - Anthropology
Fullerton College
Associate of Arts - Social Sciences
Fullerton College
Associate of Arts - Multi/lnterdisciplinary Studies
Fullerton College
Food Handler Cards - eFoodHandlers
Issued Sep 2021 - Expires Sep 2024
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