HECTOR TORRES
San Bernardino,CA
Summary
Safety-oriented operational leader with over 5 years of experience in Amazon logistics and 7 years in high-volume industrial equipment operation.
Overview
9
9
years of professional experience
Work History
Learning Ambassador
Amazon
Rialto, USA
03.2026 - Current
- Strategic Training: Lead the onboarding and technical instruction for new associates, focusing on safety protocols and internal database tools to ensure 100% Day 1 readiness.
- Safety Leadership: Championed site-wide safety initiatives, utilizing expertise in industrial equipment operation to identify and mitigate potential yard hazards.
- Performance Mentorship: Audited 'Standard Work' for 50+ associates, providing real-time coaching and feedback that improved quality metrics and reduced operational defects.
- Process Improvement: Identified workflow bottlenecks and collaborated with site leadership to implement retraining programs, enhancing equipment uptime.
Process Assistant
Amazon
Rialto, USA
03.2021 - 04.2025
- Managed daily operations for team of 40+ associates, ensuring achievement of shift goals, adherence to safety standards, and timely customer ship-out.
- Operations Management: Directly supervised shift flow by analyzing real-time labor metrics and adjusting staffing levels to meet aggressive production goals.
- Resolved complex process and equipment issues for 30+ associates in picking department, addressing scanner malfunctions and quality defects to sustain team productivity.
- Troubleshot system malfunctions as first point of contact, maintaining continuous data flow and reducing downtime.
- Data-Driven Decision Making: Utilized SQL and internal dashboards to generate daily operational reports, informing leadership on volume trends and labor efficiency.
Equipment Operator / Cashier
Superior Grocers
San Bernardino, USA
09.2017 - 03.2021
- Operated cherry picker and high-reach forklifts for 7 years with perfect safety record, facilitating efficient inventory placement and rack management.
- Managed high-volume transactions and resolved POS issues, delivering high standard of service in deadline-driven environment.
- Operated forklifts to move products efficiently throughout the warehouse.
- Conducted routine inspections of equipment to ensure safe operation.
- Loaded and unloaded trucks, managing inventory accurately.
Education
IT Support Professional Certificate - Systems Administration, Security Fundamentals, and Network Troubleshooting
Google & Merit America
05-2026
Skills
- Training & Onboarding
- Associate Coaching
- Performance Management
- Conflict Resolution
- Continuous improvement
- Teamwork and collaboration
- Adaptability
- Effective communication
- Digital literacy
- Problem-solving abilities
- Multitasking Abilities
- Trend awareness
- Quality assessment
- Data Quality
- Incident Management
- Issue Tracking
- Strategic Planning
Key Improvements Made
- Changed 'Safety-first Leader' to 'Safety-focused Operational Leader' and emphasized 'Performance Management' to align with the Manager-level job description.
- Framed 'Cherry Picker' as '7 years of high-volume industrial equipment operation' and a '100% PIT Safety Record.'
- Highlighted ability to supervise 'shift flow' and '50+ associates.'
- Added mentions of 'KPIs,' 'Root Cause Analysis,' and 'Data-driven insights' to appeal to the 'Analytical Skills' requirement.
Certifications And Education
- IT Support Professional Certificate, Google & Merit America, 05/01/26, Systems Administration, Security Fundamentals, and Network Troubleshooting.
- Professional Development & Internal Training, Technical Skills: SQL for Data Analysis, Amazon Internal Ticketing, Cloud Concepts., Equipment: Certified PIT Operator (Cherry Picker, Forklift, Electric Pallet Jack)., Leadership: 'The 7 Habits of Highly Effective People' (Professional Development Study).
Timeline
Learning Ambassador
Amazon
03.2026 - Current
Process Assistant
Amazon
03.2021 - 04.2025
Equipment Operator / Cashier
Superior Grocers
09.2017 - 03.2021
IT Support Professional Certificate - Systems Administration, Security Fundamentals, and Network Troubleshooting
Google & Merit America