Hector L Ortiz-Lopez

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Unemployed due to Personal Reasons and Illness

. As a Case Manager I was responsible for providing a case management plan that will include the provision of housing services placement, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of "at risk" families.

. As a case manager my objective was to stabilized the family to gain or retain permanent housing and to reinforce self-sufficiency.

. As a case manager I was required top perform data entry information into the HMIS and Client Tracking System.

. As a case manager I provided or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services.

. As a case manager I prepared and submitted support services requests as needed. Prepared and submitted data information into HMIS on client cases as required. CM was responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts.

• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Conduct initial assessments to understand clients' needs, strengths, and challenges.
• Develop individualized case plans in collaboration with client, setting achievable goals and objectives.
• Collect relevant information to determine eligibility for programs and services.
• Maintain accurate and up-to-date case records, including assessment, progress notes, and service plans.
• Adhere to job specific abuse risk management responsibilities.