Hector Napoleon Guevara Perez
Austin,Texas
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement Stores
Austin, Texas
02.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Sales Associate
equiavicola
Valencia Venezuela
01.2007 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Poultry equipment manufacture. Sales and service
- Manage manufacuring process.
- Coordinate Sales and Deliver.
Education
High School Diploma -
Caurimare Uno
Caracas, Venezuela07-1994
Skills
- Team Collaboration
- Customer Support
- Problem Resolution
- Product Merchandising
- Stock replenishment
- Customer Service
Languages
Spanish
Professional
English
Limited
Timeline
Customer Service Associate
Lowes Home Improvement Stores
02.2024 - Current
Sales Associate
equiavicola
01.2007 - 12.2021
High School Diploma -
Caurimare Uno
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