Hedwin Figueroa
Bristol,RI
Summary
Dedicated professional with a strong work ethic and expertise in guest engagement. Proven ability to enhance customer experiences and optimize logistics in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Casa Margaritas
Bristol, RI
12.2017 - 03.2020
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Implemented upselling techniques to increase overall sales revenue during shifts.
- Ensured compliance with health and safety regulations during food handling and service activities.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Antojitos at Universal Studios
Orlando, FL
03.2023 - 10.2023
- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Server
Avocado Mexican Restaurant
Celebration, FL
02.2022 - 10.2023
- Provided exceptional customer service in fast-paced dining environment.
- Delivered food and beverages promptly, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted with menu recommendations based on customer preferences.
Passenger Van Driver
James L Maher Center
Middletown, RI
02.2025 - 03.2026
- Operated passenger vans safely, ensuring timely transportation for clients to scheduled destinations.
- Conducted routine vehicle inspections to maintain safety and compliance with regulations.
- Assisted passengers with disabilities, providing support and enhancing overall travel experience.
- Coordinated logistics for daily routes, optimizing schedules to improve efficiency in transportation services.
Education
High School Diploma -
Liceo Jose Marti
Honduras 12.2012
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food running
- Sales techniques
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Passenger Van Driver
James L Maher Center
02.2025 - 03.2026
Server
Antojitos at Universal Studios
03.2023 - 10.2023
Server
Avocado Mexican Restaurant
02.2022 - 10.2023
Server
Casa Margaritas
12.2017 - 03.2020
High School Diploma -
Liceo Jose Marti