Hedy Soreco
Lake Worth Beach,FL
Summary
Dynamic receptionist with proven expertise at Florida Elder Law Offices, enhancing client satisfaction through exceptional communication and organizational skills. Streamlined front desk operations. Adept at managing multi-line phone systems and maintaining confidentiality, ensuring seamless office workflow. Recognized for a professional demeanor and meticulous attention to detail.
Overview
2027
2027
years of professional experience
Work History
Receptionist
Florida Elder Law Offices
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated calendars for legal staff, optimizing office workflow.
- Maintained accurate client records and files, enhancing information retrieval processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Actress
Various Agencies
Licensed Practical Nurse
Bethesda Out-patient Surgery Center
Receptionist
Florida Elder Law Offices
401 W. Lantana Rd., Suite 12, Lantana, Florida 334
02.2023 - Current
- Coordinated communication between attorneys, clients, and external stakeholders to enhance service delivery.
- Handled multi-line phone system effectively, responding to calls promptly and professionally.
- Organized office supplies and maintained a welcoming reception area for clients and visitors.
- Supported administrative tasks such as filing, data entry, and preparing legal documents as needed.
Education
Radio And Television Broadcasting
Connecticut School of Broadcadting
North Palm Beach, FL02-1995
Associate of Science - Nursing
New York City Dept. of Hospitals
New York, NY05-1970
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Customer and client relations
Scheduling
Scheduling appointments
Greeting and seating clients
Data inputting
File management
Administrative support
Multi-line telephone operation
Schedule management
Clerical support
Professional demeanor
Calendar management
Documentation and reporting
Typing speed
Service-oriented mindset
Information protection
Front desk operations
Travel arrangements
Phone etiquette
Meticulous and organized
Calm demeanor
Multitasking and prioritization
Positive and professional
Reception desk management
Professional and polished presentation
Attention to detail
Punctual and reliable
Call answering and routing
Courteous and professional
Timeline
Receptionist
Florida Elder Law Offices
02.2023 - Current
Receptionist
Florida Elder Law Offices
Actress
Various Agencies
Licensed Practical Nurse
Bethesda Out-patient Surgery Center
Radio And Television Broadcasting
Connecticut School of Broadcadting
Associate of Science - Nursing
New York City Dept. of Hospitals