Heena Patel
Pleasanton,USA
Summary
R&D Program Manager with 15+ years of experience in new product development, digital strategy, and team alignment. A results-driven leader adept at managing complex projects across multi-functional teams, ensuring timely decision-making, and fostering an inclusive environment that drives engagement. Recognized for effectively managing project scope, budget, and resources while delivering on quality and regulatory compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager and R&D Program Manager
ABBOTT
Pleasanton, USA
01.2021 - Current
- Spearheaded the migration of the CardioMEMS platform to Microsoft Azure, ensuring seamless deployment across 4000+ clinics, including end-to-end data migration, EHR integration, and training, setting a standard for scalable healthcare solutions
- Led five globally distributed teams, conducting scrum of scrums, coordinating cross-functional planning, and driving agile sprint reviews with stakeholders from clinical, engineering, marketing, quality, regulatory, operations and manufacturing
- Facilitated prioritization reviews to enable change control governance and decision making that considers business, quality and compliance for new features and improvements
- Developed and led the R&D NPD PMO capabilities which included setting up the software tool chain, unified development process, vendor management, quarterly forecasting and resource planning, and technical roadmap to support go-to-market strategy
Senior Manager
ROCHE / GENENTECH
South San Francisco, USA
01.2010 - 01.2021
- ForPatients: Optimized external patient platform for navigating clinical trials for 10+ global sites
- MyHealthHub: Set up program team to scale pilot in Canada to multiple global affiliate sites by collaborating with compliance, security and legal stakeholders to enable digital patient feedback and influence ForPatients platform integration strategy
- Managed team of 10 senior global delivery managers responsible for scaling digital solutions to enable digital customer engagement strategy
- Designed & implemented agile coaching office, scaling internal capacity and reducing external spend by 25%
- Developed enterprise technology framework for continuous measurement and performance, resulting in improvement in team performance (predictable delivery and time to market)
Portfolio & Program Manager
ROCHE / GENENTECH
South San Francisco, USA
01.2017 - 01.2019
- Patient Access to Care Tool: Led global delivery team of 100+ cross-functional resources to ensure incremental delivery on Salesforce cloud platform, managing multiple integrations with external vendors and internal partners
- Successfully delivered 12 work streams and managed 10+ project leads for multi-year $25M program for optimizing patient adherence (starting and staying on therapy)
- MyPatientSolutions: Launched platform for infusion sites to improve treatment coordination services to 40K Multiple Sclerosis patients, achieved Finalist Award for accelerated delivery, within budget
- Patient Consent: Developed text messaging as a new channel for patients to reduce enrollment time and delay in therapy by 30%
- Product launches and line extensions: Reduced IT maintenance cost by 25% for new product launch or line extension by $100-$200k, up to $1M in savings per year
Data Analytics Project Manager
ROCHE / GENENTECH
South San Francisco, USA
01.2015 - 01.2017
- Patient Access 2020 Analytics & Reporting: Delivered self-service QlikSense application and dashboards for tracking patient journey and developed self-service model reducing turn around time by 50%
- Government Pricing: Delivered analytics solution which models financial impact for Medicaid and 340B programs, within accelerated scheduled and under budget
- Project delivered steps that reduced data gathering and harmonization process from days to minutes, improving speed-to-decision by over 10x
Project Manager (as Contractor)
ROCHE / GENENTECH
South San Francisco, USA
01.2010 - 01.2015
- Genentech Supported Trials and Accounting Reporting System: Improved oversight of operational and financial data by Clinical Operations and Medical Units and data quality by 50%
- Medical Affairs IT: Led a 30+ cross-functional team that developed an enhanced document-publishing program to improve medical communications with health care providers
- Harmonized US and global requirements, centralizing management of research metadata and reducing time spent on authoring medical response documents by 25%
- Kadcyla Product Launch: Led a cross-functional team that enhanced all Commercial Operations Informatics solutions (9 in total) to support launch of FDA-approved metastatic breast cancer drug
- Commercial Solutions Maintenance & Enhancements Portfolio Management: Redesigned governance process for managing portfolio of over 20 solutions and annual budget of $13M: improved customer satisfaction, ensured quality delivery and provided 10% cost-savings to customer-funded projects
- SAP Business Objects Technical Upgrade Project: Developed and executed a communication and change management plan for a successfully rolled out multi-stream project impacting over 5,000 end-users across enterprise, product development and commercial business groups
Business Consultant
RECOMMIND (now OpenText)
San Francisco, USA
01.2012 - 01.2013
- Managed relationships with over six enterprise customers to drive new implementation and customization projects of the Decisiv Search product within allocated scope, schedule and budget
- Developed strategies with engineering and customer support teams to successfully ‘deescalate’ a premier customer by leading an intensive performance optimization and analysis phase that improved customer’s search performance by up to 50%
- Supported pre-sale and pre-implementation efforts by gathering requirements, defining scope and presenting budgetary assessments and statement of work documents to potential customer
District Health Consultant / Program Manager
HEALTH BUILDERS (Global Health Corps Fellowship)
Kigali, Rwanda
01.2011 - 01.2012
- Initiated development of a monitoring and evaluation framework consisting of over 50 clinical health and 20 management capacity indicators to measure health center performance
- Improved capability metrics of twelve health facilities by average of 30% over ten months (data management, pharmacy management and IT) using internal management evaluation tool
- Designed and piloted an electronic patient account system for six health facilities in order to improve the tracking and reporting of community health insurance enrollment over previous manual system
Senior Operations Analyst / Project Manager
OPTUMRX, UnitedHealth Group Company
Irvine, USA
01.2009 - 01.2010
- Selected by SVP to lead strategic Client and Network Pricing initiative, managing budget of over $1M and synergizing eight projects to initiate organization-wide business transformation
- Winner of RxInnovation 2009 Fellowship, presented idea of balanced scorecard deliverable to 20 members of executive management team, receiving approval by the President and CEO
Associate R&D PMO Manager
VALEANT PHARMACEUTICALS
Aliso Viejo, USA
01.2008
- Provided technical program management support within a $10M New Drug Application (NDA) accelerated program that submitted a quality NDA to the FDA to secure marketing approval of a key central nervous system drug
Education
Graduate School of Business Certificate -
Stanford Ignite (Entrepreneurship Program)
01.2016
Bachelor of Science - Computer Science, Management
University of California, Irvine
Irvine, CASkills
- Conflict Resolution
- Process Optimization
- Regulatory Compliance
- Change Management
- Product Development
- Cross Functional Leadership
Websites
Certification
- Certified ScrumMaster (CSM)
- SAFe 5.0 Agilist
- Stanford Ignite (Entrepreneurship Program), Graduate School of Business Certificate, 01/01/16
- Certified Compassion Cultivation Teacher
Timeline
Senior Manager and R&D Program Manager
ABBOTT
01.2021 - Current
Portfolio & Program Manager
ROCHE / GENENTECH
01.2017 - 01.2019
Data Analytics Project Manager
ROCHE / GENENTECH
01.2015 - 01.2017
Business Consultant
RECOMMIND (now OpenText)
01.2012 - 01.2013
District Health Consultant / Program Manager
HEALTH BUILDERS (Global Health Corps Fellowship)
01.2011 - 01.2012
Senior Manager
ROCHE / GENENTECH
01.2010 - 01.2021
Project Manager (as Contractor)
ROCHE / GENENTECH
01.2010 - 01.2015
Senior Operations Analyst / Project Manager
OPTUMRX, UnitedHealth Group Company
01.2009 - 01.2010
Associate R&D PMO Manager
VALEANT PHARMACEUTICALS
01.2008
Graduate School of Business Certificate -
Stanford Ignite (Entrepreneurship Program)
Bachelor of Science - Computer Science, Management
University of California, Irvine
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