Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heena Trivedi

Edison,NJ

Summary

Result-oriented leader with a proven track record of driving operational excellence at Bazzar International. Successfully increased inventory accuracy by 30% and enhanced customer satisfaction through strategic initiatives. Proficient in Microsoft Office, adept at multitasking, and skilled in fostering collaborative team environments. Demonstrates exceptional time management and customer service skills to ensure efficient operations.z

Overview

17
17
years of professional experience

Work History

Retail Clothing Floor Manager

Bazzar International
08.2014 - 05.2024
  • Oversee daily warehouse operations: Managed team of five employees to maintain smooth-running of daily shop floor operations include efficient receiving, storing, and shipping of goods.
  • Managed store inventory and stock levels: Monitored inventory levels, placed timely orders, and optimized stock rotation to avoid shortages and overstocks.
  • Reduced operational costs: Implemented cost-saving measures, such as [specific action], resulting in a [amount] reduction in expenses.
  • Improved inventory accuracy: Implemented a rigorous inventory control system, reducing stock discrepancies by 30%.
  • Improved customer satisfaction: Implemented a customer-centric approach, prioritizing prompt and efficient resolution of customer concerns.

Administrative Assistant

Indian Engineering Software Co.
05.2007 - 04.2014
  • Provided comprehensive administrative support to the Manager by efficiently managing calendars, scheduling meetings, and coordinating seamless travel arrangements.
  • Managed and maintained complex filing systems, both physical and digital, ensuring efficient document retrieval.
  • Prepared and edited a variety of documents, including reports, presentations, and correspondence, while maintaining strict attention to detail.
  • Responded to and resolved incoming inquiries, both written and verbal, in a timely and professional manner.
  • Assisted with event planning by coordinating logistics, managing RSVPs, and overseeing event setup.
  • Utilized advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to streamline administrative tasks and increase efficiency.
  • Collaborated effectively with team members to achieve shared goals and foster a positive work environment.

Education

Bachelor of Arts -

Gujarat University
Ahmedabad, India

Skills

  • Leadership & Supervision: Managed teams, supervised daily operations, and trained staff to meet organizational goals
  • Customer Service Excellence: Skilled in resolving customer issues, providing accurate information, and ensuring satisfaction
  • Time Management & Multitasking: Capable of handling multiple tasks in a fast-paced environment while meeting deadlines
  • Data Entry & Record Keeping: Proficient in updating systems, maintaining accurate records, and performing clerical duties
  • Cash Handling & Transactions: Experienced with cash, credit, and check transactions, and balancing financial records
  • Problem Solving: Ability to assess situations quickly and find practical solutions

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Retail Clothing Floor Manager

Bazzar International
08.2014 - 05.2024

Administrative Assistant

Indian Engineering Software Co.
05.2007 - 04.2014

Bachelor of Arts -

Gujarat University

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Heena Trivedi