Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hegine Mekteryan

Valley Village,CA

Summary

Dynamic manager with a proven track record at Queen B Nails & Spa, excelling in customer service and team leadership. Enhanced client retention through innovative promotional strategies and effective staff training. Skilled in operations management, I fostered a high-performance culture while resolving conflicts and optimizing workflow efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager

Queen B Nails & Spa
2020 - Current
  • Oversaw daily operations to ensure high-quality service and customer satisfaction.
  • Trained and mentored staff on best practices in customer care and product knowledge.
  • Implemented scheduling systems to optimize staff efficiency and service delivery.
  • Managed inventory levels and ordered supplies to maintain operational readiness.
  • Developed promotional strategies to enhance client engagement and retention rates.
  • Conducted regular performance evaluations to identify areas for improvement among team members.
  • Collaborated with vendors to secure quality products at competitive prices.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Administrative Assistant

A&A Billing
2006 - 2007
  • Managed scheduling and appointment coordination for multiple departments to optimize workflow efficiency.
  • Assisted in processing billing inquiries and resolving customer issues promptly to enhance service quality.
  • Maintained accurate records of financial transactions using industry-standard software systems for improved data integrity.
  • Supported document preparation and filing processes, ensuring compliance with company policies and procedures.
  • Organized office supplies inventory and procurement, reducing costs through effective vendor negotiations.
  • Developed procedures for tracking incoming correspondence, streamlining communication across teams.

Education

Psychology -

Yerevan State University
Yerevan
06.2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Project management
  • Operations management
  • Performance management

Certification

Administration

Languages

Armenian
Professional Working

Timeline

Manager

Queen B Nails & Spa
2020 - Current

Administrative Assistant

A&A Billing
2006 - 2007

Psychology -

Yerevan State University

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Hegine Mekteryan