Heidi Adducci
New Lenox,IL
Summary
Experienced guest services ambassador skilled in enhancing guest satisfaction and streamlining operations. Proven ability to communicate effectively and train staff, driving improvements in customer service.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Guest Services Ambassador
Silver Cross Hospital
New Lenox, IL
01.2019 - Current
- Provided exceptional patient support and guidance during hospital visits.
- Coordinated communication between departments to enhance patient experience and operational efficiency.
- Assisted patients with navigation through hospital facilities, ensuring timely access to services.
- Trained new staff on customer service protocols and hospital policies to maintain high service standards.
- Led special events and programs aimed at enhancing community engagement and health awareness.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
Brand Ambassador
Premiere Tastings LLC
Schaumburg, IL
02.2018 - Current
- Engaged with customers to promote brand awareness and product features.
- Executed marketing strategies to drive foot traffic and increase sales opportunities.
- Monitored inventory levels of promotional materials for effective event execution.
- Exceeded performance goals regularly by demonstrating strong sales skills and a keen understanding of consumer needs.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
- Provided exceptional customer service during promotional events, addressing inquiries promptly and professionally.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Head Bartender
Sanctuary Golf
New Lenox, IL
08.2016 - 01.2022
- Supervised bar operations, ensuring efficient service and adherence to safety standards.
- Developed innovative cocktail menus, enhancing customer satisfaction and engagement.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Managed inventory levels, optimizing stock usage and minimizing waste.
- Maintained high standards of cleanliness and organization in the bar area.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
Premium Services Representative
American Airlines
Chicago, IL
09.1989 - 09.2018
- Managed customer inquiries and resolved issues to enhance overall passenger satisfaction.
- Provided personalized travel solutions, ensuring a seamless experience for premium clientele.
- Collaborated with team members to improve service delivery and operational efficiency.
- Trained new representatives on company policies and customer service best practices.
- Collaborated with cross-functional teams to develop strategies for improving overall customer experience.
- Played an instrumental role in the implementation of new policies and procedures aimed at enhancing overall customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and resolving issues promptly.
- Coordinated closely with internal departments to ensure seamless delivery of services to premium clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
American Airlines Academy Dallas Texas - Tourism And Hospitality
Northeastern University
Chicago, ILSkills
- Hospitality industry experience
- Strong empathy
- Guest relations
- Complaint handling
- Language skills -Bi-lingual Spanish
- Tourism knowledge
- Concierge services
- Customer service
- Computer skills
- Detail-oriented
- First aid training
- Problem-solving
- Multitasking
- Clear communication
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- CPR Training - Current
- Bassett 2025
- Virtus Child Safety - Current
- CARE Team
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Ambassador
Silver Cross Hospital
01.2019 - Current
Brand Ambassador
Premiere Tastings LLC
02.2018 - Current
Head Bartender
Sanctuary Golf
08.2016 - 01.2022
Premium Services Representative
American Airlines
09.1989 - 09.2018
American Airlines Academy Dallas Texas - Tourism And Hospitality
Northeastern University