Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Anderson

Northbrook,IL

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Efficient at multitasking and time management

Overview

38
38
years of professional experience
1
1
Certification

Work History

RN Triage

Endeavor Health
11.2024 - 04.2025
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.

Triaged all phone calls and messages for 7 physicians

Medication refills and prior authorizations for procedure

RN Clinical Coordinator

NorthShore University HealthSystem
06.2022 - 05.2024
  • Collaborate with CNM regarding staffing and work flow changes
  • Process all pre-op charts for 4 hospital's in compliance with Joint commission and anesthesia guidelines
  • Implemented a Unit based council to help with work flow changes and standardizing documentation across all 4 sites
  • Complete monthly staff schedule

Staff Nurse

NorthShore University HealthSystem
05.1987 - 05.2024
  • Staff nurse responsible for the care of pre-op and post-op patients and their families
  • Interim CNM for ASU maternity leave twice
  • Functioned as permanent Resource Person on ASU to ensure proper staffing of unit based on patient acuity and census
  • Preadmission testing nurse responsible for the completion of all pre-op charts with required testing based on joint commission and anesthesia guidelines in collaboration with Surgeon and ASU team
  • Clinical practice chair lead in the work flow changes for ASU
  • Superuser for Optime implementation

Nurse Manager

Pediatric Associates of the northshore
02.1995 - 05.2002
  • Ensure proper staffing for offices in Wilmette and Glenview
  • Triage and maintain care of pediatric patients and their families
  • Coordinated ordering of all supplies and immunizations
  • Implemented office pharmacy system ( All scripts and educated staff based on insurance guidelines)
  • Performed blood draws on all pediatric patients and identified abnormal labs
  • Collaborated with pharmacy representatives to educate staff on new vaccine implementation

Staff Nurse

NorthShore University HealthSystem
08.1990 - 05.2002
  • Monitor and maintain lives of the Pediatric population
  • Level 3 RN
  • Educates staff on new equipment and policies with Yearly Skills Day

Home Health RN

Northwestern Medicine
05.1998 - 07.2000
  • Worked with Mother/Baby patients for blood draws, wound care, immunizations

Education

Bachelor of Science - Nursing

Bradley University
Peoria, IL
06.1987

Skills

  • Nurse Management
  • EMR Systems
  • Hospital Experience
  • Nursing
  • Supervising experience
  • Acute care
  • Charge experience

Certification

  • RN License
  • CPR Certification

Timeline

RN Triage

Endeavor Health
11.2024 - 04.2025

RN Clinical Coordinator

NorthShore University HealthSystem
06.2022 - 05.2024

Home Health RN

Northwestern Medicine
05.1998 - 07.2000

Nurse Manager

Pediatric Associates of the northshore
02.1995 - 05.2002

Staff Nurse

NorthShore University HealthSystem
08.1990 - 05.2002

Staff Nurse

NorthShore University HealthSystem
05.1987 - 05.2024

Bachelor of Science - Nursing

Bradley University
Heidi Anderson