Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Heidi Awan

Frisco,TX

Summary

Passionate talent acquisition professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to maximize efficacy. Strong communication and interpersonal skills and committed to meet employment needs, while leveraging traditional and online methods to bring in top talent.

Overview

15
15
years of professional experience
3
3

Certifications

Work History

Contract Corporate Recruiter

Allied Stone, Inc Via Delta Dallas
06.2023 - 08.2023
  • Reason for leaving: Contract ended
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Coordinated schedules to arrange management interviews with applicants.
  • Operated and maintained applicant tracking and candidate management systems.

Lead Agency Technical Recruiter

Accolite Digital
11.2022 - 05.2023
  • Reason for leaving: Layoff (Full-time Regular)
  • Cultivated in-depth understanding of technology industry trends and hiring desires.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Developed and implemented strategies to identify and source technical talent for multiple industries.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Wrote and posted technical job descriptions
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Managed, coach, and developed direct reports.

Contract Technical Sourcing Recruiter

Microsoft Via Search Wizards
02.2022 - 11.2022
  • Reason for leaving: Contract ended
  • Provided high volume, go-to-market sourcing and recruitment for Technology talent for the Microsoft CSS organization
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Utilized Boolean sourcing techniques, iCIMS ATS, and Phenom CRM


Strategic Talent Acquisition Manager

Caliber Holdings
09.2021 - 02.2022
  • Reason for leaving: Opportunity to work and learn from a world class organization, Microsoft.
  • Provided strategic sourcing and talent attraction leadership and field support for the automotive industry
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Coordinated technical training and personal development classes for staff members.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Managed, coached, and developed a team of 6 direct reports.
  • Utilized Workday ATS/HRIS, and Phenom CRM.

Talent Acquisition Manager

Solera, Inc
05.2018 - 09.2021
  • Reason for leaving: BPO division outsourced
  • Conducted high volume recruitment for the automotive claims, BPO/Contact Center division,.
  • Supported multi-site, multi-state contact centers between 250-700 seats.
  • Recruited top talent to maximize profitability.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Negotiated contracts and managed budget for recruiting expenses.
  • Created effective talent acquisition training materials that supported culture and performance objectives.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.


Senior Contact Center Recruiter

Holiday Inn Club Vacations
01.2017 - 04.2018
  • Reason for leaving: Opportunity for growth and development
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Operated and maintained applicant tracking and candidate management systems.

Staffing Agency Recruiter

Volt Workforce Solutions
01.2017 - 12.2017
  • Reason for leaving: Opportunity to increase my wages.
  • Developed and maintained strong partnerships with clients in the light industrial, manufacturing, administrative, customer service, and call center industries
  • Sourced and screened hundreds of exempt and non-exempt candidates weekly through a variety of tools and methods
  • Gained leadership trust with each submitted candidate, meeting their expectations of quality, with white-glove service.
  • Consulted directly with managers on hiring needs and priorities
  • Conducted strategic sourcing from a variety of channels including cold calling, Boolean internet searches and networking to develop a pipeline of qualified, diverse candidates
  • Developed competitive offers and closed candidates.

Human Resources Director

Dairy Queen
02.2015 - 12.2016
  • Reason for leaving: Organization bankruptcy, closed.
  • Provided HR leadership for multiple units in multiple states
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Managed other HR staff and oversaw completion of tasks and initiatives.


Talent Acquisition Manager

Darden Restaurants, Olive Garden
09.2013 - 02.2015
  • Reason for leaving: Opportunity for advancement and development
  • Provided recruitment support for 13 Regional Directors in over 100 locations in multiple states
  • Facilitated recruiting activities such as social media sourcing, career fairs, targeted recruitment, Boolean sourcing, etc
  • Partnered with hiring managers and universities to build a pipeline of management candidates to support hiring objectives
  • Traveled to university campuses for campus events such as career fairs, information sessions, interviews, class presentations, etc
  • Planned and monitored appropriate staffing levels for region locations to ensure a proactive "ready now" candidate bench
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Recruited top talent to maximize profitability.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.

Education

Business Administration and Management

Southern University and Agricultural and Mechanical College

Skills

  • Talent Acquisition
  • Human Resources
  • LinkedIn Sourcing
  • Recruitment Strategy Development
  • Full Cycle Recruiting
  • Candidate Screening
  • Strategic Sourcing
  • Social Media Recruiting
  • Process Improvement

Certification

PHR

SHRM-CP

CIR

Timeline

Contract Corporate Recruiter

Allied Stone, Inc Via Delta Dallas
06.2023 - 08.2023

Lead Agency Technical Recruiter

Accolite Digital
11.2022 - 05.2023

Contract Technical Sourcing Recruiter

Microsoft Via Search Wizards
02.2022 - 11.2022

Strategic Talent Acquisition Manager

Caliber Holdings
09.2021 - 02.2022

Talent Acquisition Manager

Solera, Inc
05.2018 - 09.2021

Senior Contact Center Recruiter

Holiday Inn Club Vacations
01.2017 - 04.2018

Staffing Agency Recruiter

Volt Workforce Solutions
01.2017 - 12.2017

Human Resources Director

Dairy Queen
02.2015 - 12.2016

Talent Acquisition Manager

Darden Restaurants, Olive Garden
09.2013 - 02.2015

Business Administration and Management

Southern University and Agricultural and Mechanical College

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Heidi Awan