Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Basilio

Chicago,USA

Summary

Compassionate Behavior Technician with background in providing support for individuals struggling with behavioral issues. Skilled in implementing behavior intervention plans and collaborating with healthcare professionals to enhance patient care. Strengths include exceptional communication, patience, and adaptability. Noteworthy impact includes improved patient behavioral responses through customized therapeutic strategies.

Overview

9
9
years of professional experience

Work History

Registered Behavior Technician

Apex Pediatric Therapy Services
Morton Grove, Illinois
12.2024 - Current
  • Collaborated with multidisciplinary teams to establish consistent care strategies.
  • Provided one-on-one instruction to children with autism across various settings.
  • Applied principles of Applied Behavioral Analysis in daily instructional activities.
  • Ensured adherence to safety protocols during all therapy sessions.

Nike Community Ambassador

Nike
Rosemont, Illinois
05.2023 - Current
  • Engaged community members through events and outreach initiatives.
  • Coordinated volunteer efforts for local programs and activities.
  • Promoted volunteer opportunities to strengthen community involvement and support.

Retail Customer Service Associate

Nike
Rosemont, USA
01.2021 - Current
  • Provided exceptional customer service, fostering a welcoming environment that enhanced customer satisfaction and loyalty.
  • Coordinated with team members to streamline inventory processes, resulting in improved stock accuracy and reduced discrepancies.
  • Implemented a feedback system to address customer concerns, leading to noticeable improvements in service delivery and repeat business.
  • Engaged actively with customers, ensuring a personalized shopping experience that contributed to a positive brand image.

USA

Babysitting Service
Chicago, IL
01.2017 - 07.2024
  • Supervised children, ensuring safety while engaging in educational activities.
  • Enhanced learning outcomes through interactive and structured environments.
  • Prepared nutritious meals and snacks, supporting children's health and dietary needs.

Smoothie Bar Barista

Mariano's
Chicago, USA
09.2018 - 09.2021
  • Prepared and served smoothies, consistently achieving high customer satisfaction.
  • Maintained cleanliness and organization of the smoothie bar, ensuring a safe and welcoming environment.
  • Trained new employees on smoothie preparation and customer service, improving team efficiency.
  • Managed inventory and supplies, reducing waste and ensuring availability of ingredients.
  • Resolved customer complaints promptly, enhancing overall customer experience.

Education

Bachelor of Arts - Psychology

North Park University
Chicago, IL
05-2025

High School Diploma -

William Howard Taft High School
Chicago Il
06-2020

Skills

  • Customer Service
  • Crisis intervention
  • Team collaboration
  • Behavior analysis
  • Team Training
  • Bilingual
  • Time Management

Languages

Spanish
Professional

Timeline

Registered Behavior Technician

Apex Pediatric Therapy Services
12.2024 - Current

Nike Community Ambassador

Nike
05.2023 - Current

Retail Customer Service Associate

Nike
01.2021 - Current

Smoothie Bar Barista

Mariano's
09.2018 - 09.2021

USA

Babysitting Service
01.2017 - 07.2024

Bachelor of Arts - Psychology

North Park University

High School Diploma -

William Howard Taft High School

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