Heidi Bjornholm
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Associates of Cape Cod, Inc., excelling in document control and training coordination. Expert in FDA and ISO regulatory compliance, adept at enhancing audit preparedness and optimizing training programs. Skilled in Microsoft Office and Salesforce, with a talent for fostering cross-functional collaboration and driving significant process improvements.
Overview
18
18
years of professional experience
Work History
Box Office Operations
Theatre Palisades
Pacific Palisades, California
07.2023 - 01.2025
- Handled diverse inquiries by providing assistance through telephone and electronic mail.
- Oversaw full scope of Box Office operations encompassing ticket sales, accounting, and patron interaction.
- Guided onboarding sessions for new employees on box office procedures.
- Oversaw procurement to maintain essential supply availability.
- Contributed to repair, and renovation of theatrical assets (set painting, costumes, props).
Customer Service Representative
Walmart
Falmouth, MA
12.2021 - 02.2023
- Executed the scanning of items, efficiently bagged goods, and managed payment processing.
- Managed return and refund operations.
- Provided information to customers about various products and services.
- Addressed concerns promptly to ensure satisfaction.
- Upheld standards of workplace tidiness to enhance operational efficiency.
- Excelled at handling various responsibilities concurrently during busy times.
Assistant Manager of Operations
Jane White Miller Landscape, LLC
Bourne, Massachusetts
01.2022 - 01.2023
- Responsible for the success of a project and meeting its financial goals and growth plans
- Reviewed and analyzed the forthcoming workload by constantly interfacing with sales and estimating to provide direction on margin aggressiveness, resource dedication, and customer satisfaction.
- Provided accurate costs to complete and recognize additional revenue through review of projects
- Scheduled and dispatched: dedicated required resources to daily specifics (e.g., to each project); communicated with the client and generated schedules to coincide with their projections; communicated expectations to field personnel and followed up for accountability by project and by individual.
- Project specifics: Budgeted and communicated expectations to installing foremen, and supervisors.
Repair Administrator
Teledyne Benthos (Oceanographic Instruments)
N. Falmouth, Massachusetts
01.2021 - 01.2022
- Optimized repair processing cycle across Receiving, Repair Lab, and Logistics.
- Coordinated repair schedules with suppliers; maintained current data in all reporting systems.
- Generated and distributed Repair Quotes.
- Created and reviewed Salesforce reports to ensure timely metrics.
Quality Assurance Specialist
NN, Inc. (Aerospace Precision Tools)
Taunton, Massachusetts
01.2020 - 01.2021
- Produced compliant documentation for both company processes and manufacturing guidelines.
- Managed change control processes for regulated procedures.
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Completed annual registration tasks concerning Aerospace and Defense with DDTC.
- Determined training needs of staff and organized training interventions to achieve quality standards.
Training Coordinator
Associates of Cape Cod, Inc. (Biotechnology)
East Falmouth, Massachusetts
07.2016 - 01.2019
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Conducted daily assessments of employee training completions and gaps.
- Participated in the design of Learning Management System.
- Documented change control processes within standard operating procedures for medical device component production.
- Developed comprehensive training materials for cGMP compliance.
- Served as LMS subject matter expert during audits to ensure compliance.
- Coordinated with subject matter experts to develop effective training content.
Senior Document Control Specialist
Associates of Cape Cod, Inc. (Biotechnology)
East Falmouth, Massachusetts
11.2006 - 07.2016
- Authored and developed standard operating procedures aligned with document life cycle requirements.
- Oversaw organization of 5,000 documents for reconciliation and archival.
- Prepared concise month-end reports covering activities such as handling change control requests, assigning lot numbers and archiving documents.
- Ensured all procedures met FDA and ISO regulatory requirements.
- Enhanced audit preparedness through effective documentation management.
- Validated consistency of logs and databases through routine evaluations.
- Ensured compliance of brand labels with FDA and ISO standards including 21 CFR parts 801, 820, and 13485.
Education
A.S. Degree - Business Management
Fisher College
Boston, MassachusettsAdvanced Adobe Acrobat Certificate -
American Graphics Institute
ISO 13485:2016 Certificate -
ASQ Biomedical Division
Course work - Earth Science and Special Education
Bridgewater State University
Bridgewater, MASkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Calendar
- Adobe Acrobat
- Salesforce
- Microsoft Office
- ISO 9001 & 13485
- FDA 21 CFRs 210, 211, 600, & 820
- Quick Books
Timeline
Box Office Operations
Theatre Palisades
07.2023 - 01.2025
Assistant Manager of Operations
Jane White Miller Landscape, LLC
01.2022 - 01.2023
Customer Service Representative
Walmart
12.2021 - 02.2023
Repair Administrator
Teledyne Benthos (Oceanographic Instruments)
01.2021 - 01.2022
Quality Assurance Specialist
NN, Inc. (Aerospace Precision Tools)
01.2020 - 01.2021
Training Coordinator
Associates of Cape Cod, Inc. (Biotechnology)
07.2016 - 01.2019
Senior Document Control Specialist
Associates of Cape Cod, Inc. (Biotechnology)
11.2006 - 07.2016
A.S. Degree - Business Management
Fisher College
Advanced Adobe Acrobat Certificate -
American Graphics Institute
ISO 13485:2016 Certificate -
ASQ Biomedical Division
Course work - Earth Science and Special Education
Bridgewater State University
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