Heidi Boden

Manage salon activities by engaging with customers, and beauty supply vendors- performing cosmetology treatments and promoting beauty products. ensuring continued revenue and generation.

Daily balancing of expenses.

• Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
• Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Excellent communication skills, both verbal and written.
• Booked tickets for air, rail, and ground transportation.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Managed complex travel arrangements for high-profile clients, ensuring seamless experience.
• Researched cruises, airfare options and sightseeing options to best meet client expectations.

• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Increased sales revenue through upselling relevant products and services to travelers.
• Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
• Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
• Increased sales revenue through upselling relevant products and services to travelers.